Samuel Odiwuor Otieno
Kisumu,Nyanza
Summary
Seeking an opportunity to work in an institution that prioritizes both individual and national development, and allows for the enhancement of skills, experience, and abilities in the career field. Looking for a challenging environment that promotes innovation and hard work, where career development is based on merit and contributes positively to society. A well-presented and versatile performer, capable of working quickly and efficiently with minimal guidance. Proactive attitude and strong work ethic ensure effective contribution to day-to-day business operations. Transferable skills enable adaptability to various settings and industries. Currently seeking a position with an organization offering a unique and stimulating working environment.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
7
7
Certificates
2
2
Languages
Work History
Branch Manager
Citywalk Limited
02.2024 - Current
- Operations: Overseeing all operational aspects, including sales, customer service, and distribution
- Budgeting: Managing the branch's budget and revenue, and allocating funds appropriately
- Staff: Hiring, onboarding, and training new staff members, and providing training, coaching, and development for current staff
- Sales: Developing goals to maintain sales performance, and setting and achieving sales targets
- Market conditions: Assessing local market conditions and identifying sales opportunities
- Customer service: Addressing customer satisfaction issues promptly
- Ethics: Adhering to high ethical standards, and complying with all regulations and applicable laws
- Networking: Networking to improve the branch's and company's presence and reputation
Volunteer, internship | J force Sales Agent
Jumia Kenya
01.2019 - Current
- Promoting Jumia's products to my social media networks
- Placing orders for clients
- Receiving Orders on behalf of clients and delivering to them at respective places of works /homes
- Taking part in sale campaign organized by the organization: Street marketing, office storm, or social media platforms
Sales Representative
Citywalk Limited
05.2022 - 02.2024
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise
- Answering queries from customers
- Reporting discrepancies and problems to the supervisor/management
- Giving advice and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer returns and ensuring approval before issuance
- Keeping the store tidy and clean, this includes wiping and mopping
- Responsible dealing with customer complaints
- Keeping up to date with special promotions and putting up displays
- Ensuring Customer Follow-up on Calls, Text, and broadcast and give the precise feedback on the Customer Follow-up book
Volunteer, Internship | Buu Pass Agent
Buupass Kenya
01.2019 - 12.2021
- Book and reserve tickets for customers using Buupass Sales Agent Account (the 'Sales')
- Promptly inform BuuPass representative of any complaint raised by a customer
- Promptly direct a customer to the relevant BuuPass representative in relation to any complaint or issue raised by a customer
- Promptly communicate to the customer of any relevant communication from BuuPass to the Customer
- Provide such reports as may be required from time to time by BuuPass including but not limited to sales reports and customer data reports and marketing reports
- Perform any other role incidental to the above or as may be directed by BuuPass
Sales Representative
Skyfoods Limited
12.2019 - 09.2020
- Planning and developing merchandising strategies that balance customers' expectations and company's objectives
- Analyzing sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
- Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
- Maximizing customer interest and sales levels by displaying products appropriately
- Producing layout plans for stores and maintain store shelves and inventory
- Forecasting profits/sales and plan budgets
- Monitoring stock movement and consider markdowns, promotions, price changes, clear outs etc
- Building constructive customer relationships and team with channel partners to build pipeline and close deals
- Remaining up to date with industry's best practices
Internship | Finance and Accounting
Lake Victoria South Water Services Board
09.2019 - 12.2019
- Assisted in Processing of Payment vouchers
- Assisted in Cheque writing for various payments
- Recording and maintaining of imprest register
- Posting of transactions into Enterprise Resource Planning (ERP) System
- Assisted in Processing of payment claims and imprest vouchers
- Performing bank reconciliation
- Assisted in analyzing bank transactions
- Preparing financial reports such as Balance sheet, Income statement and Invoices
- Reconciliation of creditors and debtors
- Performing any other duty from time to time e.g
- Photocopying, Binding and typing of Memorandum
Education
Diploma - Business Administration
Maseno University
01.2017 - 04.2019
Certificate - Secondary Education
St. Antony Dago Kokore Secondary School
01.2013 - 04.2016
Kenya Certificate - Primary Education
Bukna Primary School
01.2005 - 04.2012
Skills
Strong Management and Organizational Skills
Personal Information
- Date of Birth: 01/22/99
- Nationality: Kenyan
- Marital Status: Single
Certification
Certificate for Successful completion of the "World Starts with Me"(WSWM) program ICT, Adolescent Reproductive Health and HIV/AIDS
Timeline
Branch Manager
Citywalk Limited
02.2024 - Current
Certificate of Completion "Attracting Investors" offered by KEPSA Training Community
06-2023
Sales Representative
Citywalk Limited
05.2022 - 02.2024
Certificate of Completion ABSA BANK ReadytoWork training "Money Skills"
02-2022
Ajira Digital Program Certificate of Completion "Virtual training Digital Marketing"
02-2021
Ajira Digital Program Certificate of Completion Data Entry Training
01-2021
Certificate of participation ET Talent Hunt,Kenya for category of "Emerging Sales Champ"
07-2020
Sales Representative
Skyfoods Limited
12.2019 - 09.2020
Internship | Finance and Accounting
Lake Victoria South Water Services Board
09.2019 - 12.2019
Volunteer, internship | J force Sales Agent
Jumia Kenya
01.2019 - Current
Volunteer, Internship | Buu Pass Agent
Buupass Kenya
01.2019 - 12.2021
Diploma - Business Administration
Maseno University
01.2017 - 04.2019
Certificate for Successful completion of the "World Starts with Me"(WSWM) program ICT, Adolescent Reproductive Health and HIV/AIDS
11-2014
Certificate - Secondary Education
St. Antony Dago Kokore Secondary School
01.2013 - 04.2016
Kenya Certificate - Primary Education
Bukna Primary School
01.2005 - 04.2012
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