Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Samuel Odiwuor Otieno

Kisumu,Nyanza

Summary

Seeking an opportunity to work in an institution that prioritizes both individual and national development, and allows for the enhancement of skills, experience, and abilities in the career field. Looking for a challenging environment that promotes innovation and hard work, where career development is based on merit and contributes positively to society. A well-presented and versatile performer, capable of working quickly and efficiently with minimal guidance. Proactive attitude and strong work ethic ensure effective contribution to day-to-day business operations. Transferable skills enable adaptability to various settings and industries. Currently seeking a position with an organization offering a unique and stimulating working environment.

Overview

6
6
years of professional experience
13
13
years of post-secondary education
7
7
Certificates
2
2
Languages

Work History

Branch Manager

Citywalk Limited
02.2024 - Current
  • Operations: Overseeing all operational aspects, including sales, customer service, and distribution
  • Budgeting: Managing the branch's budget and revenue, and allocating funds appropriately
  • Staff: Hiring, onboarding, and training new staff members, and providing training, coaching, and development for current staff
  • Sales: Developing goals to maintain sales performance, and setting and achieving sales targets
  • Market conditions: Assessing local market conditions and identifying sales opportunities
  • Customer service: Addressing customer satisfaction issues promptly
  • Ethics: Adhering to high ethical standards, and complying with all regulations and applicable laws
  • Networking: Networking to improve the branch's and company's presence and reputation

Volunteer, internship | J force Sales Agent

Jumia Kenya
01.2019 - Current
  • Promoting Jumia's products to my social media networks
  • Placing orders for clients
  • Receiving Orders on behalf of clients and delivering to them at respective places of works /homes
  • Taking part in sale campaign organized by the organization: Street marketing, office storm, or social media platforms

Sales Representative

Citywalk Limited
05.2022 - 02.2024
  • Be involved in stock control and management
  • Assisting shoppers to find the goods and products they are looking for
  • Being responsible for processing cash and card payments
  • Stocking shelves with merchandise
  • Answering queries from customers
  • Reporting discrepancies and problems to the supervisor/management
  • Giving advice and guidance on product selection to customers
  • Balancing cash registers with receipts
  • Dealing with customer returns and ensuring approval before issuance
  • Keeping the store tidy and clean, this includes wiping and mopping
  • Responsible dealing with customer complaints
  • Keeping up to date with special promotions and putting up displays
  • Ensuring Customer Follow-up on Calls, Text, and broadcast and give the precise feedback on the Customer Follow-up book

Volunteer, Internship | Buu Pass Agent

Buupass Kenya
01.2019 - 12.2021
  • Book and reserve tickets for customers using Buupass Sales Agent Account (the 'Sales')
  • Promptly inform BuuPass representative of any complaint raised by a customer
  • Promptly direct a customer to the relevant BuuPass representative in relation to any complaint or issue raised by a customer
  • Promptly communicate to the customer of any relevant communication from BuuPass to the Customer
  • Provide such reports as may be required from time to time by BuuPass including but not limited to sales reports and customer data reports and marketing reports
  • Perform any other role incidental to the above or as may be directed by BuuPass

Sales Representative

Skyfoods Limited
12.2019 - 09.2020
  • Planning and developing merchandising strategies that balance customers' expectations and company's objectives
  • Analyzing sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
  • Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
  • Maximizing customer interest and sales levels by displaying products appropriately
  • Producing layout plans for stores and maintain store shelves and inventory
  • Forecasting profits/sales and plan budgets
  • Monitoring stock movement and consider markdowns, promotions, price changes, clear outs etc
  • Building constructive customer relationships and team with channel partners to build pipeline and close deals
  • Remaining up to date with industry's best practices

Internship | Finance and Accounting

Lake Victoria South Water Services Board
09.2019 - 12.2019
  • Assisted in Processing of Payment vouchers
  • Assisted in Cheque writing for various payments
  • Recording and maintaining of imprest register
  • Posting of transactions into Enterprise Resource Planning (ERP) System
  • Assisted in Processing of payment claims and imprest vouchers
  • Performing bank reconciliation
  • Assisted in analyzing bank transactions
  • Preparing financial reports such as Balance sheet, Income statement and Invoices
  • Reconciliation of creditors and debtors
  • Performing any other duty from time to time e.g
  • Photocopying, Binding and typing of Memorandum

Education

Diploma - Business Administration

Maseno University
01.2017 - 04.2019

Certificate - Secondary Education

St. Antony Dago Kokore Secondary School
01.2013 - 04.2016

Kenya Certificate - Primary Education

Bukna Primary School
01.2005 - 04.2012

Skills

Strong Management and Organizational Skills

Personal Information

  • Date of Birth: 01/22/99
  • Nationality: Kenyan
  • Marital Status: Single

Certification

Certificate for Successful completion of the "World Starts with Me"(WSWM) program ICT, Adolescent Reproductive Health and HIV/AIDS

Timeline

Branch Manager

Citywalk Limited
02.2024 - Current

Certificate of Completion "Attracting Investors" offered by KEPSA Training Community

06-2023

Sales Representative

Citywalk Limited
05.2022 - 02.2024

Certificate of Completion ABSA BANK ReadytoWork training "Money Skills"

02-2022

Ajira Digital Program Certificate of Completion "Virtual training Digital Marketing"

02-2021

Ajira Digital Program Certificate of Completion Data Entry Training

01-2021

Certificate of participation ET Talent Hunt,Kenya for category of "Emerging Sales Champ"

07-2020

Sales Representative

Skyfoods Limited
12.2019 - 09.2020

Internship | Finance and Accounting

Lake Victoria South Water Services Board
09.2019 - 12.2019

Volunteer, internship | J force Sales Agent

Jumia Kenya
01.2019 - Current

Volunteer, Internship | Buu Pass Agent

Buupass Kenya
01.2019 - 12.2021

Diploma - Business Administration

Maseno University
01.2017 - 04.2019

Certificate for Successful completion of the "World Starts with Me"(WSWM) program ICT, Adolescent Reproductive Health and HIV/AIDS

11-2014

Certificate - Secondary Education

St. Antony Dago Kokore Secondary School
01.2013 - 04.2016

Kenya Certificate - Primary Education

Bukna Primary School
01.2005 - 04.2012
Samuel Odiwuor Otieno