SAMUEL NYORO

Investigating potential compliance violations and report findings to senior management.

• Spearheaded regional training for over 800 employees bringing initiatives to ensure consistent understanding of compliance requirements across all teams.
• Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
• This has equipped me with vast knowledge on Environmental and Social Governance aspect as well as identification of health and safety hazards in workplace for both employees, clients, and society at large.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• CSR is one of my key roles whereby I have always planned in co-ordination with members of society on areas to chip in be it, visiting children’s homes and assist with donating food staff, cooking and cleaning
• Publicized health and safety program requirements and mentored employees on critical nature of compliance.

• Worked at customer care desk in 3 different branches
• This equipped with right attributes of dealing with all kinds of clients extending attention to been keen to details and timely feedback as well as after sales service creating long-lasting rapport with stakeholders.

• Worked as shop assistance where I have proven track in handling and resolving customer complaints and maintain good customer relationships to an extent of receiving certificate of been recognized by the company as one of the best employees.

• Worked as shop attendant
• Acquainted with skills in customer relation as well as how to handle customer complaints and queries
• Advanced level of customer relation techniques and sharpened skills professionally
• later worked as cooperative bank & Equity Bank Agent.