SAMUEL NJOROGE NGARUIYA
Nairobi
Summary
Dynamic sales professional with a proven track record at Madaraka Homes Kenya LLC, driving a 20% increase in sales revenue. Expert in negotiation techniques and customer relationship management, consistently achieving targets and securing major deals. Committed to delivering exceptional customer service and fostering strong client relationships. Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
8
8
years of professional experience
Work History
Sales agent
Madaraka Homes Kenya LLC.
Nairobi
2024.09 - 2025.11
- Showcasing Land and high value Properties driving a 20% increase in sales revenue.
- Advertising Premium products and services achieving constant customer satisfaction scores.
- Responding to customer's questions and demands.
- Managing sale negotiations and closing over 15 major deals over 5.5 million kenyan shillings.
Front office
EGSS Co. Qatar
Doha
2019.01 - 2022.01
- Offering information and assistance to guest enhancing visitors experience ratings.
- Administrative support and access control improving office efficiency by 25%.
- Handled guests reception with professionalism.
- Organized maintenance schedules boosting facility wellbeing.
Sales Agent
MSC Europa (EGSS Co. Qatar)
Doha Port
2017.11 - 2018.01
- Sold and booked over 500 tickets exceeding monthly targets by 12%.
- Delivered top notch consultation securing repeat business.
- Handled Promotion and advertising increasing sales revenue by 20%.
- Managed Administrative tasks supporting smooth operations.
Education
Diploma - sales management
Alison collage
Kenya2025-06
Certificate - Rental property management
ALISON
Online 2024-03
Certificate - sales and marketing
Alison
Online 2024-01
Kenya Certificate Of Secondary Education -
KIRANGARI HUGH SCHOOL
KIAMBU NAIROBI2024-01
Certificate - Property management
kirangari High School
Kenya2016-01
Skills
- Excellent customer service
- Sales management
- Customer relationship management
- Property management
- Negotiation techniques
- Relationship building
- Results orientation
- Target achievement
- Deal negotiation
- Objection handling
Timeline
Sales agent
Madaraka Homes Kenya LLC.
2024.09 - 2025.11
Front office
EGSS Co. Qatar
2019.01 - 2022.01
Sales Agent
MSC Europa (EGSS Co. Qatar)
2017.11 - 2018.01
Diploma - sales management
Alison collage
Certificate - Rental property management
ALISON
Certificate - sales and marketing
Alison
Kenya Certificate Of Secondary Education -
KIRANGARI HUGH SCHOOL
Certificate - Property management
kirangari High School