Summary
Overview
Work History
Education
Skills
Certification
Personaldataandattributes
Lifeskillstraining
Personal Information
Otherproficiency
References
Languages
cooking
Timeline
Generic
SAMUEL NJOROGE

SAMUEL NJOROGE

Food Supervisor

Summary

A person who loves creating a welcoming atmosphere and giving great service with finesse to effectively communicate with diverse customers. Demonstrates patience and professionalism to propel excellent customer satisfaction and retention. Provides excellent service to travelers while resolving issues before escalation, and consistently meets established goals and objectives.

Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests. Proven track record for providing solutions to issues immediately and training team on upselling techniques and customer service skill

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor - Catering

Sam's Club
06.2022 - Current

Compile statistics for FO and provide reports relating to that area

Complete all paperwork and duties before leaving

Assist in other areas of the hotel as needed

Develops and maintain a file of guest preferences

Thoroughly understand Jumeirah International Standards in food presentation, beverage and service

Monitors restaurant activities by actively participating in the service

Demonstrates through knowledge and ability in execution of the service steps

Senses guest needs and quickly responds to maximum satisfaction

Coordinates resources for “special events”

Understands methods of preparation and preparation of all foods served

Library attendant

William Ng'iru Gitau High school library department
01.2012 - 11.2012
  • Overseeing the archives and attesting to all the documentation that requires signatures
  • Maintaining records and reporting to the management
  • Issuing and receiving books in the library
  • Clearing the students and arranging the books.

School Captain

William Ng'iru Gitau High School
1 2011 - 11.2011
  • Arranging together with the management for students' meetings
  • Maintaining duty rosters
  • Performing other duties as prescribed by the school
  • Managing and supervising prefect duties
  • Controlling the general cleaning.

Education

Bachelor of Economics, Second Class Upper Division - Economics

South Eastern Kenya University
Kitui, Kitui District, Kenya
03.2017

Kenya Certificate of Secondary Education - undefined

William Ng'iru Gitau High School

Kenya Certificate of Primary Education - undefined

Ngemwa Primary School

Skills

Governance and democracy

Certification

Certificate of participation at a youth training session.

Personaldataandattributes

KENYAN, 29471943, MALE, MARRIED, CHRISTIAN, Self-driven, diligent, disciplined, diplomatic and goal-oriented., Aptitude for details and accuracy., Innovative, open-minded, and teachable., Able to cope effectively under strenuous conditions., Flexible and good team player., Highly motivated, creative and resourceful.

Lifeskillstraining

Leadership Training, Art of self-realization., Emotional Intelligence., Unconscious gender bias., Value Based leadership., Goal setting and achievement

Personal Information

Date of Birth: 12/22/92

Otherproficiency

Proficiency in Ms-windows, Ms-Word, Ms-Excel, Ms-PowerPoint, Ms-Access and SPSS, A valid driving license (CLASS C1, B1) since 2018.

References

  • Mr. Omare, South Eastern Kenya University, Kitui, +254725297006, musomare@yahoo.com
  • Mr. Kelvin Warui, Director Samtech, P.O BOX 216-00900, 0727045380
  • Pastor Samuel Githua, Pastor in charge Ikinu Parish, 0721464312, pstgithua@gmail.com

Languages

English
Native language
French
Beginner
A1

cooking

I don’t believe my cooking is on the same level that you can get at a restaurant, but I can fix a meal with the best of them. I don’t choose to create meals on an assembly line but take great care and caution to prepare what I make with the greatest possible taste and quality. You would never leave the table hungry or dissatisfied if I made you a meal. I enjoy seeing the looks on people’s faces when they take that first bite and they are pleasingly shocked at the taste. I wish I had a nickel every time someone said to me, “you made this?” OR, they look at each other with that side-eye and say that they have to have the recipe because it is so good and then want another helping. Getting another helping is more of a compliment than words can convey. I once fixed breakfast for my parents and extended family. It was the usual breakfast items-scrambled eggs, biscuits and gravy, bacon, ham, fried potatoes, orange juice. It went over so well, I had to start all over as they wanted more. That is a tribute to good cooking. If they go back for seconds or thirds then you have attained a level few home cooks ever get to.

Timeline

Supervisor - Catering

Sam's Club
06.2022 - Current

Library attendant

William Ng'iru Gitau High school library department
01.2012 - 11.2012

School Captain

William Ng'iru Gitau High School
1 2011 - 11.2011

Bachelor of Economics, Second Class Upper Division - Economics

South Eastern Kenya University

Kenya Certificate of Secondary Education - undefined

William Ng'iru Gitau High School

Kenya Certificate of Primary Education - undefined

Ngemwa Primary School
SAMUEL NJOROGEFood Supervisor