Research
Samuel Ndegwa M.
IT Support Specialist Engineer
Nairobi
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Summary
As a highly motivated IT support engineer with vast experience in the field, I am eager to bring my technical skills and customer-focused approach to a new role. I have a strong understanding of operating systems, software applications, and hardware components and am able to quickly troubleshoot and resolve technical issues. I possess excellent communication and customer service skills and am able to effectively communicate complex technical information to non-technical stakeholders. My passion for technology and drive to continuously improve have helped me succeed in my past roles, and I am eager to bring that same level of dedication to a new team.
Overview
1
1
year of professional experience
21
21
years of post-secondary education
Work History
End-User Support Engineer
Co-operative Bank of Kenya
Nairobi
07.2022 - Current
- Providing technical support to bank employees.
- Resolving software and hardware issues.
- Installing and configuring computer systems, printers, and other peripherals.
- Maintaining and updating the bank's computer systems and software.
- Providing end-user training on the bank's computer systems and software.
- Participating in the development of the bank's IT infrastructure.
- Assisting in the implementation of new systems and software.
- Maintaining the bank's IT security policies and procedures.
- Responding to security threats and vulnerabilities.
- Monitoring and maintaining the bank's computer network.
- Escalating technical issues to higher-level support when necessary.
- Keeping up-to-date with new technologies and industry trends.
Assistant System Administrator
Thika School of Medical and Health Sciences
Thika
01.2020 - 04.2020
- Managing and maintaining the school's IT infrastructure, including servers, computers, printers, and other related equipment.
- Ensuring the security and reliability of the school's computer systems and data, through regular backups and disaster recovery plans.
- Installing, configuring, and troubleshooting software and hardware issues for both staff and students.
- Implementing and enforcing IT policies and procedures, such as password management and data security.
- Providing technical support to staff and students, and resolving any IT-related issues that arise.
- Monitoring network performance, security, and usage to ensure smooth and secure operation of the school's computer systems.
- Managing and updating software licenses and ensuring compliance with copyright laws.
- Keeping up-to-date with the latest developments in technology and making recommendations for improvements.
- Managing vendor relationships and ensuring the delivery of IT-related services in a timely manner.
- Collaborating with other departments to align IT strategy with the school's goals and objectives.
Education
Certificate - Cisco Certified Network Associate [CCNA]
01.2023 - Current
Bachelor of Science - Information Technology[IT]
09.2017 - 12.2021
Certificate - KYEOP Cyber Comb Digital Training Program
04.2021 - 10.2021
Certificate - Introduction To Packet Tracer
05.2020 - 07.2023
High School Diploma -
02.2013 - 12.2016
GED -
01.2004 - 11.2012
Skills
Knowledge of networking and network protocols
Interests
Badminton
Novel Reading
Science and technology studies
Programming
REFEREES
MURANG'A UNIVERSITY OF SCIENCE AND TECHNOLOGY
Atambo Vincent
Coordinator Industrial Attachments
P.O Box 75-10200
MURANG'A
Tel:0771463515
THIKA SCHOOL OF MEDICAL AND HEALTH SCIENCES
Tony Anyasi
System Administrator
P.O Box 3620-01002
THIKA
Tel:0714561019
TRANS BUSINESS MACHINES
Luke Thambu
Delivery Service Manager
P.O Box 10069-00100
Nairobi, Kenya
Tel:0720803063
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IBM - Certificate, Cisco Certified Network Associate [CCNA]
01.2023 - Current
End-User Support Engineer - Co-operative Bank of Kenya
07.2022 - Current
Kenya Youth Employment And Opportunities Project - Certificate , KYEOP Cyber Comb Digital Training Program
04.2021 - 10.2021
Cisco Networking Academy - Certificate, Introduction To Packet Tracer
05.2020 - 07.2023
Assistant System Administrator - Thika School of Medical and Health Sciences
01.2020 - 04.2020
Murang'a University of Technology - Bachelor of Science, Information Technology[IT]
09.2017 - 12.2021
Weithag'a Boys High School - High School Diploma,
02.2013 - 12.2016
Githagar'a Primary School - GED,
01.2004 - 11.2012
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