Samuel Nabie

• Ensure compliance with industry regulations.
• Oversaw daily operations in FMCG sector.
• Developed and implemented operational strategies.
• Managed budgets and ensured cost-effectiveness.
• Analyzed and improved operational processes.
• Managed diverse team of employees and Worked closely with other departments.
• Monitored and reported on operational performance.
• Prepared and presented operational reports to senior management.
• Analyzed customer data to identify opportunities and improve relationships.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
• Supervised operations staff and kept employees compliant with company policies and procedures

• Kept the Branch in compliance with regulations and internal requirements.
• Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
• Controlled expenses and allocated financial resources to reach budget goals.
• Reported successes, failures and new plans to governing body to guide decision-making.
• Developed successful strategies and policies, meeting organizational needs and implementing improvements.
• Branch system administrator
• Maintained awareness on money laundering prevention by training the team.

• Ensured efficient identification and review of suspicious activities and transactions and reporting of the same to FCC by filing SAR(Suspicious Activity Report)
• Improved interdepartmental communication by collaborating with various teams to identify and mitigate risks associated with money laundering.
• Streamlined the compliance process by developing and implementing new policies and procedures to ensure adherence to regulations.
• Facilitated cross-functional working groups aimed at identifying areas needing improvement within the organization''s AML program.
• Investigated and assessed alerts relating to potential money laundering risks in the bank during Periodic and Dynamic reviews.
• Identified potential systemic procedural weaknesses in processes and additional training requirements for the Unit.
• Acted as a subject matter expert to colleagues, providing guidance on how to handle high risk customers when asking for information during reviews.

Operations Management, Cash Management and suspense accounts reconciliations, System Administration, People Management, Recruitment, Customer sales and Service and facilitation and conducting of branch trainings.

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
• Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently

• Introduced innovative solutions to streamline internal processes, driving operational efficiency across the bank branch.
• Led cross-selling initiatives that resulted in increased sales of bank products and services to existing clients.
• Reduced wait times for customers by effectively managing teller schedules and optimizing workflow processes.
• Oversaw branch opening and closing procedures daily, consistently maintaining secure environments in accordance with company policies.
• Received an award and a letter of commendation from the group CEO and group chairman for exemplary performance in the year 2011.
• • Assisted in providing financial advices to customers as they visited the bank

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
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