Samuel Mwaura
Sales Development Representative
Nairobi ,Nairobi
Summary
Proven track record in enhancing customer satisfaction and sales growth, notably at Intel Software Limited. Expert in utilizing CRM software for lead management and excelling in patient evaluation. Demonstrated ability to develop strategies that increase engagement, supported by strong competencies in preparing reports and new hire training. Achievements include a significant increase in sales leads through targeted strategies.
Overview
5
5
years of professional experience
Work History
Ai Associate
Sama Source Limited
10.2023 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Sales Development Representative
Intel Software Limited
07.2021 - 03.2023
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
Customer Service Representative
Barricade Security Limited
07.2019 - 12.2020
Education
Kenya Certificate Of Secondary Education - Basic Education
Illasit Secondary School
Illasit Certificate In Ai And Machine Learning Technology - Ai
Sama School
Nairobi 09.2033
Certificate In Computer Packages - Computer Applications Development
SOS
Buruburu 05.2019
Skills
Patient evaluation
Referees
1.Mrs Mercy Wairimu
General manager - Intel Software limited
Tell :0790807555
2.Mrs Grace Naisikoi
Managing Director - Barricade Security
Tell:0717401065
Timeline
Ai Associate
Sama Source Limited
10.2023 - 08.2024
Sales Development Representative
Intel Software Limited
07.2021 - 03.2023
Customer Service Representative
Barricade Security Limited
07.2019 - 12.2020
Kenya Certificate Of Secondary Education - Basic Education
Illasit Secondary School
Certificate In Ai And Machine Learning Technology - Ai
Sama School
Certificate In Computer Packages - Computer Applications Development
SOS
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