Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Enterprise Development Manager
Equity Group Foundation
Nairobi, Kenya
06.2019 - Current
Designed program implementation and maintenance plan.
Provided ongoing direction and leadership for program operations.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Organized and managed program development from conception through successful execution.
Provided technical support to staff with necessary resources to carry out duties successfully.
Tracked and reported expenses accurately to manage program budgets.
Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
Developed and maintained relationships with external partners to facilitate program operations.
Kept program-related data accurate, up-to-date and easily accessible for accessibility.
Developed program marketing and outreach strategies to increase awareness and attract new participants.
Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
Collaborated with other program coordinators to achieve consistency in program objectives and services.
Monitored programming trends to keep content relevant and up-to-date.
Improved program offerings based on changing trends, audience feedback and directives from station owners.
Identified risks and developed mitigation plans.
Oversaw staff schedules and assignments to handle programming demands.
Developed and recommended poli
Proved successful working within tight deadlines and a fast-paced environment.
Cultivated interpersonal skills by building positive relationships with others.
Paid attention to detail while completing assignments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Excellent communication skills, both verbal and written.
Resolved problems, improved operations and provided exceptional service.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Strengthened communication skills through regular interactions with others.
Developed strong communication and organizational skills through working on group projects.
Gained strong leadership skills by managing projects from start to finish.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Skilled at working independently and collaboratively in a team environment.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Entrepreneurship/Personal finance advisor
Equity Group Foundation
Nairobi, Kenya
10.2010 - Current
Scheduled and taught in class and online courses to increase learning opportunities.
Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Monitored participant workflow and behaviors throughout training process.
Mentored new hires, resulting in stronger staff development and increased productivity.
Developed effective training plans based on department needs and objectives.
Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Prepared and presented supplementary learning material to support structured lessons.
Educated clients on proper use of products and systems.
Supported productivity increase and business growth through new hire training and mentoring.
Tracked attendance and evaluated progress for assigned trainees.
Implemented diverse instructional methods, optimizing trainee engagement.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Resolved problems, improved operations and provided exceptional service.
Gained strong leadership skills by managing projects from start to finish.
Development Fund Officer/Credit Officer
Faulu Bank
2272
09.2007 - 10.2010
Recommended approval or disapproval of commercial, real estate or credit loans.
Adhered to banking standards and government lending guidelines for loan services.
Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
Obtained and interpreted financial statements to assist in credit limit reviews.
Organized and finalized loan applications for underwriter review.
Checked appraisals, title information and insurance documents for each property.
Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Used [Software] and [Software] to perform credit appraisals, document verification and loan approvals.
Reviewed and verified income, credit reports and employment histories for each borrower.
Devised collection recovery strategies to resolve customer issues and delinquent cases.
Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Collaborated with management to evaluate credit strategies and develop improvements.
Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
Prepared reports of findings and recommendations.
Attended ongoing professional training to facilitate accurate and productive credit management.
Monitored accounts for signs of fraud and non-payment issues.
Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
Referred delinquent accounts to collections department or outside resources.
Worked with clients to define and implement terms for approved credit requests.
Managed account data and verified information with clients, past creditors and other involved parties.
Verified application and account details to accurately asses credit and financial risks of potential clients.
Monitored client abilities and account information to determine appropriate credit approval decisions.
Updated client accounts with new information and verified data for informed credit approvals.
Investigated and evaluated customers for creditworthiness and potential risk factors.
Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
Assistant Project Director
Methodist Church/Leprosy Relief Association
10.2004 - 07.2006
Worked closely with management to provide effective assistance for specific aspects of business operations.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Trained and mentored new employees on industry practices and business operations.
Created and updated records and files to maintain document compliance.
Led team of [Number] [Type] professionals in special projects and daily operations.
Oversaw purchasing and organization of [Type] inventory.
Partnered with educators to instruct and mentor students with developmental and physical disabilities.
Assisted in organizing and overseeing assignments to drive operational excellence.
Established team priorities, maintained schedules and monitored performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sourced, vetted and managed vendors needed to accomplish project goals.
Maintained open communication by presenting regular updates on project status to customers.
Reported regularly to managers on project budget, progress, and technical problems.
Analyzed project performance data to identify areas of improvement.
Developed and implemented project plans and budgets to ensure successful execution.
Monitored project progress, identified risks and took corrective action as needed.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.
Monitored project and program quality to meet audit expectations.
Directed project design functions, developed proposals and conversed with customers and funders.
Social Worker
Compassion International Funded CDP
Kikuyu
02.2001 - 10.2004
Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Maintained regular contact with clients by calling and visiting clients' homes.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Updated client documentation for accurate, compliant and current records.
Advocated for clients to assure respected rights and wishes.
Facilitated group therapy sessions to build supportive, communicative client networks.
Monitored clients' progress and adapted treatment plans to meet changing needs.
Conducted home visits to assess living environment and facilitate access to necessary resources.
De-escalated stressful situations through individual and family crisis interventions.
Supported clients and families with empathy and compassion during difficult times.
Coordinated external healthcare professionals to uphold high-quality, person-centred care.
Assisted clients with navigating and accessing social services such as housing and medical care.
Collaborated with other professionals to plan and coordinate care for clients.
Utilized evidence-based practices to provide effective interventions for clients.
Educated clients and families on mental health, wellness and recovery topics.
Participated in professional development and training opportunities to enhance clinical skills.
Conducted home visits to assess clients' home environment and provide support.
Facilitated peer support groups to help clients connect with others.
Facilitated psychoeducational classes to help clients develop life skills.
Participated in interdisciplinary team meetings to coordinate care for clients.
Administered assessments to identify clients' needs and establish treatment plans.
Developed and maintained strong relationships with community resources for successful referrals.
Provided crisis counseling and intervention services to clients in emergency situations.
Evaluated clients' social, emotional and psychological needs to create treatment plans.
Assisted clients in identifying community resources and connecting with appropriate services.
Assisted clients in developing and setting realistic goals to promote positive change.
Documented client progress and activities in accordance with agency policies and procedures.
Education
Bachelor of Arts - Theology
Ethnos College
USA
10.2022 - Current
Bachelor of Arts - Social Work
University of Nairobi
Kenya
05.1994 - 09.1998
Skills
Marketing materials
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Interests
Travelling
Nature
Music
Timeline
Bachelor of Arts - Theology
Ethnos College
10.2022 - Current
Enterprise Development Manager
Equity Group Foundation
06.2019 - Current
Entrepreneurship/Personal finance advisor
Equity Group Foundation
10.2010 - Current
Development Fund Officer/Credit Officer
Faulu Bank
09.2007 - 10.2010
Assistant Project Director
Methodist Church/Leprosy Relief Association
10.2004 - 07.2006
Social Worker
Compassion International Funded CDP
02.2001 - 10.2004
Bachelor of Arts - Social Work
University of Nairobi
05.1994 - 09.1998
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