Samuel Muinde Solomon

• Orchestrated setup of ICT infrastructure for seamless CFS operations kickoff.
• Managed IT infrastructure and ensured system reliability for global logistics operations.
• Administered user accounts and maintained security protocols for sensitive data.
• Monitored network performance and implemented improvements for efficiency.
• Coordinated software updates and scheduled maintenance for all IT systems.
• Collaborated with external vendors to optimize IT service delivery processes.
• Developed documentation for IT procedures and best practices across the organization.
• Installed, configured, and maintained hardware such as servers, computers, and printers.
• Resolved software-related issues by performing troubleshooting steps or escalating them to vendors for resolution.
• Troubleshot network connectivity problems between remote sites and headquarters.
• Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V.
• Directed daily assignments and process workflows.
• Developed policies and procedures related to computer security measures.
• Responded promptly to incidents reported by users via phone or email tickets.
• Configured VPN tunnels between remote sites for secure communication over public networks.
• Performed regular backups of critical systems using backup software tools.
• Managed virtual machines running on Hyper-V platform including creating snapshots for quick recovery from errors or failures.
• Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
• Coordinated with department heads to understand IT needs and provide appropriate solutions.
• Managed IT asset inventory, ensuring accurate tracking and compliance.
• Documented IT procedures and system configurations, improving operational efficiency.
• Developed and enforced IT policies and procedures, aligning with industry best practices.
• Administered email systems, ensuring efficient and secure communication.
• Managed and maintained user accounts, ensuring secure access and data integrity.
• Trained staff on new technologies and systems, enhancing team skills and productivity.
• Liaised with vendors to negotiate and procure IT equipment and software, ensuring cost-effectiveness.
• Managed virtual environments using technologies like VMware and Hyper-V, optimizing resources.

• Analyzed client needs to recommend effective IT solutions.
• Developed and implemented IT strategies to enhance operational efficiency.
• Managed vendor relationships to procure necessary IT resources and services.
• Documented processes related to IT services provided by the company.
• Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
• Conducted regular maintenance checks on servers, networks, storage devices.
• Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
• Managed backup, user account and helpdesk systems.
• Recruited, trained and supervised IT department staff.
• Controlled operational IT budget and expenditures within department parameters.

• Analyzed client IT needs to recommend effective technology solutions.
• Evaluated organization's technology to recommend upgrades for hardware and software.
• Provided technical support for logistics software and systems integration.
• Installed and configured computer hardware operating systems and applications according to customer requirements.
• Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
• Conducted regular maintenance checks on servers, networks, storage devices.
• Maintained an up-to-date inventory of hardware and software assets owned by the company.
• Ensured compliance with security policies including firewalls, anti-virus programs.
• Assigned and reviewed work of IT project managers, systems analysts and developers.
• Maintained knowledge of advances in information technology systems and applications.
• Analyzed workflows and established priorities for daily operations.
• Procured IT resources for strategic and operational computing requirements.
• Recruited, trained and supervised IT department staff.
• Managed backup, user account and helpdesk systems.
• Assessed data processing proposals and requirements to determine project feasibility.
• Controlled operational IT budget and expenditures within department parameters.
• Developed project metrics to follow system build-out progress.
• Developed data security and disaster recovery procedures.

• Developed IT strategies to enhance system performance and support business objectives.
• Collaborated with cross-functional teams to implement technology solutions effectively.
• Facilitated training sessions for staff on new software tools and systems integration.
• Analyzed client needs to customize IT solutions aligned with organizational goals.
• Managed project timelines and deliverables to ensure successful implementation of IT initiatives.
• Installed and configured computer hardware operating systems and applications according to customer requirements.
• Created custom applications utilizing various programming languages such as Java, HTML, CSS, JavaScript.
• Conducted regular maintenance checks on servers, networks, storage devices.
• Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
• Maintained an up-to-date inventory of hardware and software assets owned by the company.
• Provided consultation on how best to utilize available resources in order to maximize productivity.
• Coordinated system installations, testing, and code corrections.
• Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.

• Analyzed client needs to recommend effective IT solutions.
• Conducted system audits to ensure compliance with industry standards.
• Researched emerging technologies to advise clients on potential improvements.
• Assisted clients in developing and implementing IT strategies to improve business operations.

• Setup of all ICT Infrastructure for CFS Operations Kickoff in all branch offices.

• Fresh Setup of all ICT Infrastructure for CFS Operations streamlining.

Reason: Deferred Due to Lack of Funds

• MASSA Certificate of participation in ICT policy conference.
• KCA Certificate of Participation in an Intervarsity Symposium.