Samuel MUGABO

Traveling on deployments to United nations high commission for refugee (UNHCR) offices on short notice, including to refugee camps

• Conducting resettlement interviews with identified cases in line with UNHCR Resettlement
• Guidelines and country-specific Standard Operating Procedures (SOPs)
• Making assessments and contributing towards identifying resettlement cases, including case verification, and completing UNHCR Resettlement Registration Form (RRF) for identified cases in line with ARDU SOPs and guidelines
• Conducting Level 3 Registration (L-3 Reg.) interviews for collection of applicants' bio-data information for UNHCR Resettlement Registration Form (RRF) Participating in file reviews and compiling interview lists for UNHCR Profiling exercises
• Conducting profiling interviews of UNHCR identified caseloads in line with UNHCR guidelines
• Conducting resettlement interviews and completes RRFs for review
• Verifying existing refugee registration data and ensures timely updates of all case files and database records per UNHCR guidelines
• Processing cases which have been deferred by Church World Service (CWS) Resettlement
• Support Centre (RSC) Africa based on case changes or concerns
• Completing and updating all case files and database records per UNHCR Resettlement
• Guidelines
• Undertaking additional work-related duties as agreed upon by African Regional Deployment Unit (ARDU) Management in consultation with both UNHCR Supervisor and ARDU management
• Updating country origin information and current knowledge of refugee situations and population served in sub-Saharan Africa
• Ensuring ARDU staff resources such as Country of Origin Information, current practices and approaches in RRF Writing and Deferral processing are updated
• Available whilst on deployment to answer any specific technical questions raised by United nations high commission for refugee (NHCR) or Church World Service Resettlement Support
• Centre (RSC) Africa colleagues regarding United Support Refugee Admission Program (USRAP) processing
• Actively participating as member of UNHCR team and complies with UNHCR's security requirements
• Submitting regular reports to ARDU Management in line with deployment goals and objectives and communicates challenges related to casework, logistics and relationship with partners to ARDU
• Management in timely manner
• Participating in development of training topics, procedures and implementation
• Undertaking additional assigned duties while in field or at CWS RSC Africa office to support ARDU and RSC Africa, including administrative tasks.
• Cultivated interpersonal skills by building positive relationships with others
• Resolved problems, improved operations and provided exceptional service
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Strengthened communication skills through regular interactions with others
• Self-motivated, with strong sense of personal responsibility
• Managed time efficiently in order to complete all tasks within deadlines
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Worked flexible hours across night, weekend, and holiday shifts
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Applied effective time management techniques to meet tight deadlines
• Paid attention to detail while completing assignments
• Learned and adapted quickly to new technology and software applications
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Excellent communication skills, both verbal and written
• Gained extensive knowledge in data entry, analysis and reporting
• Worked effectively in fast-paced environments
• Provided professional services and support in dynamic work environment
• Developed strong communication and organizational skills through working on group projects
• Developed strong organizational and communication skills through coursework and volunteer activities
• Acted as team leader in group projects, delegating tasks and providing feedback
• Provided professional services and support in dynamic work environment
• Acted as team leader in group projects, delegating tasks and providing feedback
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Participated in team projects, demonstrating an ability to work collaboratively and effectively
• Self-motivated, with a strong sense of personal responsibility
• Provided professional services and support in a dynamic work environment

• Coordinating project management activities, resources, equipment and information Breaking projects into doable actions and setting timeframes Liaising with project beneficiaries to identify and define requirements, scope and objectives Assigning tasks to internal teams and assisting with schedule management Ensuring that beneficiaries’ needs in line with project objectives are met as projects evolve Collaborating with project managers in budget preparation
• Analyzing risks and opportunities Overseeing project procurement management Monitoring project progress and handle issues arising course of project implementation
• Acting as point of contact and communicate project status to all stakeholders Collaborate in development of tools to monitor working hours, plans and expenditures Issuing appropriate legal paperwork.
• Contracts and terms of agreement) Creating and maintaining comprehensive project documentation, plans and reports Ensuring standards and requirements are met through conducting quality assurance tests
• Kept projects on schedule by managing deadlines and adjusting workflows
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
• Maintained database and spreadsheets with accurate inventory and status
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
• Prepared meeting agendas and minutes for distribution and record keeping
• Responded to requests for information on materials to inquiring parties
• Created job files for each project and maintained current data in each file
• Assembled manuals for team usage from vendor-supplied product data sheets and submittal information
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events
• Tracked hours and expenses to keep project on task and within budgetary parameters
• Wrote technical narratives to document processes and design changes
• Kept corporate and client information confidential, adhering to data safety measures
• Photocopied, distributed and emailed documents to project managers
• Assisted with onboarding newly hired staff members and coached on task prioritization
• Established rapport and engaged with stakeholders to build lasting professional relationships
• Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success
• Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events
• Arranged travel and accommodation for team members and project partners
• Reported regularly to managers on project budget, progress, and technical problems
• Developed and implemented project plans and budgets to ensure successful execution
• Maintained open communication by presenting regular updates on project status to customers
• Verified quality of deliverables and conformance to specifications before submitting to clients
• Sourced, vetted and managed vendors needed to accomplish project goals
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
• Facilitated workshops to collect project requirements and user feedback
• Analyzed project performance data to identify areas of improvement
• Tracked project and team member performance closely to quickly intervene in mistakes or delays
• Monitored project progress, identified risks and took corrective action as needed
• Recruited and oversaw personnel to achieve performance and quality targets
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• Promote coordination and teamwork between field staff in field office to improve quality of operations support and project delivery
• In coordination with project coordinator, ensure that security protocols are followed ensuring consistent monitoring and analysis of security environment, and adherence by all field staff to
• Legal Aid Forum security protocols and procedures
• As part of extended country Senior Management Team, ensure development, implementation and monitoring of financial and operational policy and procedures to ensure compliance with Legal Aid Forum and donor (UNHCR) policies across all field activities
• Ensure all transactions and systems in field office comply with country specific HR, Finance and Supply Chain policies
• Project Development & Technical Quality In coordination with the project coordinator and program manager lead on area specific strategy development, program planning and responses to funding opportunities Providing leadership to all support departments operating from the field office in accordance with best practice and the Legal aid forum policy
• Support project coordinator with implementation of the project in the field office
• Ensuring that all project activities in field office are implemented in timely manner, following the highest standards of quality, and are in accordance with the terms and conditions of the donation.
• Managed flow, operations and management services for over 20 daily post office visitors

Legal Aid Forum –UNHCR funded Project (Legal aid to refuge project)

• Performed site visits for potential and future field locations as part of expansion planning
• Scheduled and organized subcontractor bids for field repairs and submitted to committee for review
• Conducted monthly staff meetings to communicate program needs and scheduled activities
• Discussed volunteer opportunities and training requirements with interested candidates
• Discussed playing fields with referees and safety directors to identify hazardous conditions for remediation
• Organized ongoing maintenance schedules to boost system performance
• Managed efficient teams of up to 13 employees
• Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors
• Evaluated final results to determine quality levels and isolate root causes of any identified faults
• Reviewed and studied blueprints to double-check installation and implementation project requirements
• Created and maintained daily and weekly reports for upper management

• Case reviewer | Resettlement Unit
• Tel: + +254793303130
• Email: betouban@unhcr.org

• Church world service/ARDU department
• Tel: +254743951318
• Email: PNiyitanga@cwsafrica.org
• Mr
• ARAKAZA David

• 254 758 718280
• Email: DArakaza@cwsafrica.org
• I hereby certify that the above information is true and correct to my knowledge.