Being a long haul truck driver
samuel mburu
Driver
Nairobi,Kenya
Summary
Highly dependable Uber Driver with a track record of prioritizing passenger safety and achieving high customer satisfaction ratings. Demonstrates strong communication and problem-solving skills, adept at handling emergencies and conflicts with professionalism.
Overview
8
8
years of professional experience
1
1
Certificate
1
1
Diploma in Tourism and Hospitality Management
Work History
Uber Driver
Self Employed Services
Nairobi, Kenya
03.2016 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Responded to passenger concerns and complaints politely and professionally.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Processed payments for rides and provided accurate change when necessary.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Education
Diploma - Tourism And Hospitality Management
05.2015
Skills
Vehicle inspections
GPS and route planning
Dependable and reliable
Effective communication skills
Teamwork and Collaboration
Planning and Coordination
Flexible and Adaptable
Self-Motivated
Data Entry
Attention to Detail
Accomplishments
During my time as an Uber driver, I was able to move over 21,000 clients while maintaining an overall 5* (star) rating.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Valid driving licence
Interests
Timeline
Uber Driver - Self Employed Services
03.2016 - Current
Kenya Wildlife Service Training Institute - Diploma, Tourism And Hospitality Management