Samuel Maina
Utawala,Nairobi
Summary
Proven Virtual Assistant with a track record of enhancing client satisfaction at Upwork.com through expert chat moderation and document preparation. Excelled in managing sensitive information and streamlining file organization, contributing to significant business growth. Skilled in online marketing and transcription, adept at fostering positive user interactions and resolving disputes efficiently.
Overview
5
5
years of professional experience
Work History
Virtual Assistant
Upwork.com
11.2019 - Current
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Promoted company values through consistent representation of brand voice in all written communications.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Uploaded files for team use on Google Suite and SharePoint.
- Managed CRM input, exports and clean up.
Chat Moderator
E-Moderators
03.2023 - 08.2024
- Ensured smooth operation during high-traffic periods by effectively prioritizing tasks based on urgency and importance.
- Upheld a high standard of accuracy when documenting incidents or actions taken during moderation shifts, contributing to data-driven decision-making processes.
- Managed escalated disputes between users, resulting in amicable resolutions and reduced negative interactions.
- Collaborated with fellow moderators to develop new strategies for managing challenging situations.
- Completed daily logs for management review.
Education
Bachelor of Science - Environmental Science
Kisii University
Kenya12.2020
Skills
- Chat moderation
- Clear communication
- Attention to detail
- Time management
- Conflict resolution
writing
I am creative and open minded person with good imagination to reply and entice customers in their messages.
Timeline
Chat Moderator
E-Moderators
03.2023 - 08.2024
Virtual Assistant
Upwork.com
11.2019 - Current
Bachelor of Science - Environmental Science
Kisii University
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