Dynamic professional with extensive experience at Burn Manufacturing USA LLC, specializing in inventory management and customer relationship management.
Overview
7
7
years of professional experience
Work History
FIELD OPERATION STOCK POINT OFFICER
Burn Manufacturing USA LLC
01.2023 - Current
Ensuring safe, timely & effective flow inventory in the last mile meeting BURN’S operating procedures and processes consistently
Overseeing stock storage processes including tagging and labeling
Reporting the stock status to the Kenya supervisor on the daily basis
Keep an accurate record of update track of inventory to minimize loses and damages
Ensuring incoming products is received and managed /arranged appropriately according to BURN’S procedures
Organizing inventory for easy access and efficient use of space
Incharge in making sure all warehouse procedures and rents are aid
Responsible for Mananging and running planned stocktake
Mananging and controlling inventory stock counting /inventory accuracy and ensuring no variances both physical and system wise
Sales Promoter/Merchandiser
Burn Manufacturing USA LLC
01.2020 - 01.2022
Enlightening customers about various burn products, their USPs (unique Selling Points) as well as their usability.
Ensuring the display is well organized
Making weekly and daily reports. Both written and pictorials.
Managing and increasing Jikokoa shelve share as well as market share where need is.
Maintain a healthy and productive relationship with outlet staff and management
Making sure that all orders are made by the outlet order staff and following up with suppliers for in time delivery.
Train outlet staff on product selling point and warrant registration
Recruits and train new outlets and opening new routes
Achieving of product sales target and registration of warranty
Intern
Nyeri regional procurement office
01.2019 - 12.2019
Assisting in daily activities of the procurement process.
Planning of the purchase of the procurement process.
Reviewing, comparing, evaluating and approving product and services.
Managing inventories and maintaining accurate record.
Maintaining and updating suppliers’ information.
Maintaining good supplier relation.
Research and evaluating prospective supplies.
Education
Diploma - supply and procurement management
Mount Kenya University
01.2019
security Management System -
Cap Youth Empowered Centre
03.2016
Kenya Certificate of Secondary Education -
Ngangarithi secondary school
01.2015
Skills
Inventory management
Stock reporting
Product knowledge
Warehouse organization
Procurement processes
Customer relationship management
References
Winnie Synthia Awuor, Activator and Merchandising Coordinator, Burn Manufacturing USA LLC, 0726 667 650
Julius Kahihu, Nyeri Procurement manager, 0726 782 147
Madam Jesca, School Dean Mt. Kenya University, 0726 344 042
Hobbies and Interests
Reading
Football
Personal Information
Date of Birth: 06/15/95
Professional Highlights
Field Operation Stock point Officer, 2023-PRESENT
Promoter, Burn Manufacturing, Handled sales, activation and merchandising.
Sale Promoter, Kuni carbon credits project, Burn Manufacturing USA LLC
Enumerator, Kenya Bureau of Statistics, 2019
Intern, Nyeri region procurement Office
Sport Captain, 2017/2018, Mt. Kenya University (Nyeri campus)
Salesperson, Kenafric, 2018
Affiliations
was ranked best on the year 2024 for distribution efficiency,cost reduction,communication,reporting ,taking inniative,inventory management,decision making,collaboration planning/organisation,time management ,depedability and quality of work and was given a score card of 12/12
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd