Samuel Karanja
Information Technology
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative and innovative prospect determined to bring ideas to life through cutting-edge technology and design techniques. Team player with strong problem-solving skills to contribute effectively to projects and teams. Considers unique and unconventional solutions to deliver exceptional results.
Overview
12
12
years of professional experience
2
2
Languages
4
4
years of post-secondary education
Work History
SOC Engineer
Safaricom Ltd
06.2017 - Current
- Offering 1st line of support and fault resolution across various domains at SOC
- Actively monitoring and proactive monitoring of RAN network and IT systems
- Escalating faults and providing updates on service/network outages
- Participating in network quality initiatives and collaborating with other teams for cross-functional solutions
- Adhering to change management guidelines and compiling daily reports of faults and tasks.
Enumerator Consultant
Trade Hub East Africa Ltd _ KGH Border Services
04.2016 - 08.2016
- Participated in field research and monitored activities for the Northern Corridor Time Release Study (NTRS) project
- Compiled daily reports, collected and entered data, offered support to research teams, and participated in data analysis and report generation.
System Administrator
Antarc Ltd
08.2014 - 12.2015
- Performed network setup, managed network servers, improved IT processes and policies, monitored performance, troubleshooted issues, performed hardware and software upgrades, and managed IT projects aligned with department strategy.
IT Technical & Web Support
Better Globe Forestry
06.2011 - 07.2014
- Managed and maintained ICT infrastructure systems, provided technical support for software and applications, performed network setup, evaluated hardware equipment, developed and maintained websites, ensured website optimization, and provided ongoing client support.
IT Support and QMS
Career Directions Ltd
04.2010 - 05.2011
- Assisted with software and hardware installation and configuration, supported server maintenance, provided IT assistance to staff, resolved errors, monitored performance metrics, updated computer software, and maintained databases.
Data Entry Operator
Kenya Commercial Bank Ltd (KCB)
05.2008 - 11.2009
- Created and maintained Excel spreadsheets, transferred data from paper documents to digital formats, reviewed and evaluated information for accuracy, and assisted in capturing screenshots and creating user manuals.
Assistant System Administrator
Divine Ideas Limited
09.2007 - 02.2008
- Updated hardware and software requirements, set up and managed network equipment, provided support for server-class systems, installed and maintained IT equipment and software, and collaborated with internal support teams and suppliers.
Education
Bachelor of Science - Information Technology
04.2005 - 07.2007
Diploma - Information Technology
03.2003 - 11.2004
Skills
System Monitoring (Splunk dashboards, Grafana, SolarWinds, Dynatrace, CloudWatch, HPBSM & Cacti Monitoring)undefined
Accomplishments
- Involved in RAN Modernization - Migrate Services from Nokia BTS to Huawei BTS site in NE, MK & CO
- Involve K BOW Distributed Antenna monitoring project and pass knowledge to my colleagues.
- Involved in New relic IT Dashboards
- MFA and Cisco ISE Monitoring Dashboard KT take through teams meeting.
- DNS infrastructure & Service monitoring walk-through in teams
- Successful participated in the research and monitoring activities for the Northern Corridor Time Release Study (NTRS) project. Where was involved in the research, monitored, coordination and supported teams carrying the study, analyzed the data and ensured timely delivery of high-quality outputs.
- Completed Upgrade of SAP B1 HANA for 50 users
- Completed Mail Server Immigration from local host to the Cloud.
- Completed Upgraded & Migration of SAGE VIP and ESS from one server to another different server environment.
- Completed Upgrade of QuickBooks and Update macOS on Mac
- I was involved in updating and redesigning of several websites at Better Globe Forestry.
- Involved in data entry and cleanup of data containing of thousand records. Participated in creating user manuals for the bank branch staff, redundant documentation which resulted in more effective and timely completion of tasks and projects.
- I did successful setup and installed multiuser operating system.
Interests
Looking reviews about Computing and New IT Technologies
Driving cars and I am Car enthusiast individual
References
- Kitur Mark Kipngetich, DBA, Safaricom Limited, 0723074675, KIPNGETICH@Safaricom.co.ke
- Jean-Paul Deprins, Director, Better Globe Forestry, +254 722 262061, jpd@betterglobeforestry.com
- Kimani Kangethe, Manager Director, Trade Hub East Africa Ltd, +254(0)721 848907, wkimani32@gmail.com
- Meshack Mwanzia Kiminza, Manager NOC, Safaricom Ltd, +254 724909367
Training
- Fundamentals of Cisco Firewall Threat Defense and Intrusion Prevention (SFWIPF) 1.0, November 2023
- Cyber Security Hands-on Training Program - Kreativstorm from Germany,
- August 2023 Introduction to Data Analysis using Microsoft Excel,
- February 2023, https://www.coursera.org/account/accomplishments/certificate/DPYX7WC4YF25 AWS Certificate:
- AWS Cloud Practitioner Essentials -2022, ID: E-N0539V
- Data Science Certificate (Kahawa Coding),
- 2022 Linux System Administration -I & II,
- In progress IBM Cloud Associate (Online),
- Skillup By Simpli learn; Academic Achievement Award Coursework in [DevOps Training], Cert: 3386938, Academic Achievement Award Coursework in [Introduction to Data Analytics], Cert: 3332245, Academic Achievement Award Coursework in [Business Analytics with Excel], Cert: 3330917
- LinkedIn course, Search Techniques for Web Developers, MySQL, Network Routing, Virtualization, Cybersecurity Foundation, ITIL, IOT Foundations Fundamentals
- Safaricom eLearning Certificate, Safaricom Academy 2020 Cybersecurity Supplementary, GSM Fundamentals (EUR Standard) CERT, GSM Air Interface (EUR Standard) CERT, GPRS Engineering (EUR Standard) CERT, Edge Fundamentals CERT, All-IP 3G Technology CERT, All-IP 3G Fundamentals CERT
- Cisco Networking Academy I & II
- Quality management Systems ISO 9001:2008 (on-job training), Cert ISO 9001
Driving cars
I can drive car for long distance journey without any challenge. e.g For about 500KMs
Timeline
SOC Engineer - Safaricom Ltd
06.2017 - Current
Enumerator Consultant - Trade Hub East Africa Ltd _ KGH Border Services
04.2016 - 08.2016
System Administrator - Antarc Ltd
08.2014 - 12.2015
IT Technical & Web Support - Better Globe Forestry
06.2011 - 07.2014
IT Support and QMS - Career Directions Ltd
04.2010 - 05.2011
Data Entry Operator - Kenya Commercial Bank Ltd (KCB)
05.2008 - 11.2009
Assistant System Administrator - Divine Ideas Limited
09.2007 - 02.2008
Jomo Kenyatta University of Agriculture & Technology - Bachelor of Science, Information Technology
04.2005 - 07.2007
Jomo Kenyatta University of Agriculture And Technology (JKUAT) - Diploma, Information Technology
03.2003 - 11.2004
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