Samuel Kamau
I.T professional
Nairobi
Summary
Dynamic professional with a proven track record at Koko Networks, excelling in customer service and technical support. Leveraged problem-solving skills and a positive attitude to enhance client satisfaction and improve IT operations. Skilled in Microsoft Office and CRM tracking, consistently met compliance requirements, and contributed to process improvements, demonstrating a goal-oriented mindset and clear communication.
Overview
7
7
years of professional experience
Work History
Agent
Koko Networks
09.2024 - Current
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
I.T Technician
State Department for Public Works
03.2022 - 06.2022
- Maintained office PCs, networks and mobile devices.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Installed, configured and maintained computer systems and network connections.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Casual Labourer
State Department for Public Works
11.2019 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Clerk
Independent Electoral and Boundaries Commission
01.2018 - 02.2018
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Bachelor Of Business And Information Technology - Information Technology
Jomo Kenyatta University of Agriculture And Techno
Nairobi, Kenya06.2024
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
- Documenting information
- Critical Thinking
- Flexible Schedule
- Product Sales
- Sales closing
- Technical Support
- Professional Networking
- Internet savvy
- Contract Negotiations
- Microsoft Office
- Meeting Arrangements
- Analytical and Logical Thinking
- Basic Math
- Sales Dedication
- Sales Strategies
- Database Maintenance
- CRM Tracking
- MLS Data Entry and Maintenance
- Sales Promotion
Languages
English
Bilingual or Proficient (C2)
Swahili
Advanced (C1)
Timeline
Agent
Koko Networks
09.2024 - Current
I.T Technician
State Department for Public Works
03.2022 - 06.2022
Casual Labourer
State Department for Public Works
11.2019 - 02.2022
Clerk
Independent Electoral and Boundaries Commission
01.2018 - 02.2018
Bachelor Of Business And Information Technology - Information Technology
Jomo Kenyatta University of Agriculture And Techno
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