SAMUEL GATHERU
NANYUKI
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
31
31
years of post-secondary education
Work History
Front Office Receptionist
MOTHER ANGELA HURUM HOSPITAL
08.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Screened visitors and issued badges to maintain safety and security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted and verified [Type] information before directing guests to appropriate areas or answering questions.
- Answered questions about and trained [Number] employees on [Software].
- Coordinated meeting logistics, including room bookings, catering arrangements, and audio-visual equipment setup.
- Identified visitors' needs to offer solutions and information.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Identified areas for process improvement within front office operations, proposing solutions that led to increased productivity levels.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Maintained transaction security by verifying payment cards against identification.
Front Office Clerk
NYERI NATIONAL POLYTECHNIC
12.2018 - 07.2023
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Maintained confidentiality of guest information by adhering to strict data protection policies and procedures.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Reviewed and streamlined digital file systems to reduce usage errors.
- Streamlined front desk operations for improved efficiency and increased guest satisfaction.
Education
BACHELOR SCIENCE IN INFORMATION TECHNOLOGY -
KARATINA UNIVERSITY
01.2012 - 04.2014
Diploma in Computer Science - undefined
NAIROBI AVIATION COLLEGE
01.2007 - 04.2008
Certificate in Computer Science - undefined
NAIROBI AVIATION COLLEGE
01.2006 - 04.2007
Kenya certificate of secondary Education - undefined
Nanyuki High School
01.2002 - 04.2005
Kenya certificate of primary Education - undefined
Nanyuki Primary School
01.1994 - 04.2001
BACHELOR SCIENCE IN INFORMATION TECHNOLOGY - undefined
KARATINA UNIVERSITY
01.2012 - 04.2014
Diploma in Computer Science - undefined
NAIROBI AVIATION COLLEGE
01.2007 - 04.2008
Certificate in Computer Science - undefined
NAIROBI AVIATION COLLEGE
01.2006 - 04.2007
Kenya certificate of secondary Education - undefined
Nanyuki High School
01.2002 - 04.2005
Kenya certificate of primary Education - undefined
Nanyuki Primary School
01.1994 - 04.2001
Skills
Business operations understanding
Idno
25004416
Language
ENGLISH& KISWAHILI
Personal Information
- Date of Birth: 08/10/1986
- Gender: MALE
- Nationality: KENYAN
- Marital Status: MARRIED
References
- REUBEN KAMULU, DIRECTOR -ALFA COMPUTERS, +254 714298230
- PETER NDIRANGU KURIA, IEBC ELECTION COORDINATON, +254 721681383
- EMMA NYAMBURA, HOLIDAY INN DUBAI, +971504533678
Languages
English, Swahili
Native language
Interests
Reading
Travelling
Timeline
Front Office Receptionist
MOTHER ANGELA HURUM HOSPITAL
08.2023 - Current
Front Office Clerk
NYERI NATIONAL POLYTECHNIC
12.2018 - 07.2023
BACHELOR SCIENCE IN INFORMATION TECHNOLOGY -
KARATINA UNIVERSITY
01.2012 - 04.2014
BACHELOR SCIENCE IN INFORMATION TECHNOLOGY - undefined
KARATINA UNIVERSITY
01.2012 - 04.2014
Diploma in Computer Science - undefined
NAIROBI AVIATION COLLEGE
01.2007 - 04.2008
Diploma in Computer Science - undefined
NAIROBI AVIATION COLLEGE
01.2007 - 04.2008
Certificate in Computer Science - undefined
NAIROBI AVIATION COLLEGE
01.2006 - 04.2007
Certificate in Computer Science - undefined
NAIROBI AVIATION COLLEGE
01.2006 - 04.2007
Kenya certificate of secondary Education - undefined
Nanyuki High School
01.2002 - 04.2005
Kenya certificate of secondary Education - undefined
Nanyuki High School
01.2002 - 04.2005
Kenya certificate of primary Education - undefined
Nanyuki Primary School
01.1994 - 04.2001
Kenya certificate of primary Education - undefined
Nanyuki Primary School
01.1994 - 04.2001
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