Samuel Chirchir
Travel And Tours Consultant
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Director, Marketing
Celebrity Xpeditions Africa Safaris
Kitale , Kenya
04.2022 - Current
- Wrote engaging and successful marketing, advertising, and website copy.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Tour Guide
Mara Ways Tours And Travel
Nairobi , Kenya
05.2016 - 07.2021
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to Number people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Tour Guide/Driver
African Touch Safaris
Eldoret , Kenya
10.2009 - 07.2012
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Drove tourists to game parks and National game reserves across Africa
Travel Agent
Venture Africa Safaris And Travel Ltd
Nairobi , Kenya
04.2005 - 09.2009
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Booking and reservations using Galileo reservations system
Education
Certificate - Travel Tourism And Hospitality
01.2008 - 07.2008
- Professional development completed in Subject
Skills
Story pitching
Issues resolution
Cast and crew supervision
Negotiation
Strategies and goals
Business planning
Verbal and written communication
Business administration
Strategic planning
Script review and revision
Timeline
Director, Marketing - Celebrity Xpeditions Africa Safaris
04.2022 - Current
Tour Guide - Mara Ways Tours And Travel
05.2016 - 07.2021
Tour Guide/Driver - African Touch Safaris
10.2009 - 07.2012
Alphax College - Certificate , Travel Tourism And Hospitality
01.2008 - 07.2008
Travel Agent - Venture Africa Safaris And Travel Ltd
04.2005 - 09.2009