Samson Ojiambo Oluoch
The Tunnel Club
Nairobi,Nairobi Province
4
years of professional experience
15
years of post-secondary education
3
Languages
Results-driven Customer Relations Specialist with a solid foundation in sales reporting and cross-selling products. Enhanced customer satisfaction by ensuring accurate transaction management and timely payment processing while maintaining professionalism and a friendly demeanour. Focused on leveraging expertise in promotional communication and POS systems to drive sales performance and contribute to business growth.
Work history
Counter cashier
3 Months- Resolved customer complaints promptly, improving brand image.
- Followed all company policies, ensuring smooth operations at the counter.
- Assisted in stock management for optimal product availability.
- Maintained high level of hygiene with regular cleaning routines.
Call centre supervisor
2 Years 3 Months- Managed escalated calls, enhancing customer satisfaction and retention.
- Resolved technical issues promptly to maintain uninterrupted customer service.
- Conducted performance reviews, delivering constructive feedback to support team development.
- Facilitated interdepartmental coordination for better issue resolution; resulted in improved cross-functional collaboration.
Sales and customer service representative
11 Months- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Implemented effective sales techniques to maximise profits.
- Identified potential sales leads using market research strategies.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
Skills
Sales techniques
Upselling techniques
Transaction recording
Inventory management
POS Systems
Promotional communication
Sales analysis
Customer relations
Electronic funds transfers
Tactfulness and diplomacy
Persuasion technique
Price tagging
Education
Bachelor of Arts - Education
K.C.S.E - Secondary Education level
Languages
English
Upper intermediate
Arabic
Beginner
Japanese
Beginner
Timeline
Counter cashier
The Tunnel Club
10.2024 - 01.2025Read More
Call centre supervisor
CCI
03.2022 - 06.2024Read More
Sales and customer service representative
Moyos Resturant
02.2021 - 01.2022Read More
Kenyatta University
Bachelor of Arts from Education
08.2016 - 12.2026Read More
Homa Bay High school
K.C.S.E from Secondary Education level
02.2012 - 11.2016Read More