SAMSON MWAFUSI
Customer Relation Officer
Mombasa,MSA
Summary
Customer support professional handling client service, document processing, and office tasks in a busy cyber cafe setting. Manages 10+ customers per day with internet assistance, email support, scanning, printing, and e-citizens services, handling 30+ online service requests per week and processes 50+ documents per week while keeping records accurate and customer needs moving quickly. Delivers careful document handling and confidential service alongside day-to-day support for walk-in users.
Overview
1
1
Language
14
14
years of professional experience
Work History
Cyber Cafe Attendant/ Front Office
Cyber Cafe
08.2018 - Current
- Completed 100-1000 printing and scanning jobs per shift while maintaining document confidentiality and orderly handling.
- Handled 10-30 customer interactions per day, guiding users through internet access, email, and online government services.
- Supported customers with computer rentals and basic troubleshooting, delivering clear guidance in a busy service setting.
- Managed email sending and replies using Outlook, keeping customer communications timely and professional.
- Received and verified incoming materials against purchase orders, then routed discrepancies for follow-up.
- Recorded stock levels in Excel and maintained accurate inventory logs for materials on hand.
- Stored materials securely, organized files, and issued supplies only to authorized personnel.
Guest Relations Officer
Monika East Africa Safaris
02.2016 - 01.2018
- Resolved guest concerns promptly while maintaining a professional and courteous service experience.
- Coordinated tour information with internal teams to support accurate scheduling and smooth guest communication.
- Maintained front desk operations while greeting visitors and directing requests to the appropriate staff.
- Recorded client details accurately for reservations, travel updates, and follow-up communication.
- Handled inbound calls professionally while answering questions and relaying messages to the right contacts.
- Prepared guest documents and maintained organized filing systems for easy retrieval and tracking.
- Updated spreadsheets with booking and service information to support accurate daily office records.
- Coordinated email responses and shared guest updates with staff to keep communication organized.
- Supported invoice processing by checking details and forwarding documents for review and action.
- Assisted with purchase order tracking to support timely office administration and supply coordination.
- Organized incoming mail and internal correspondence to keep office workflows moving efficiently.
- Collaborated with coworkers to handle busy periods and maintain consistent service quality.
- Used careful attention to detail when reviewing guest information and preparing service records.
Store Keeper
Trilok Construction Company
02.2013 - 05.2014
- Tracked in inventory records monthly to support stock accountability and replenishment planning.
- Verified 50-100 incoming material deliveries daily against purchase orders and delivery notes.
- Organized materials in designated storage areas, keeping stock safe, orderly, and compliant with company procedures.
- Recorded stock levels accurately and updated inventory logs to maintain reliable material status information.
- Issued materials only to authorized personnel, matching requests to available stock before release.
- Maintained organized filing systems for stock documents, invoices, and related records.
- Managed purchase order paperwork and stock documentation with consistent attention to detail and timely follow-up.
Education
Certificate - Spanish Language
SPIN MARK COLLEGE
01-2016
Diploma - Travel and Tourism management
MOMBASA AVIATION
01-2015
Certificate - Computer packages
UPTECH COMPUTER
01-2013
Certificate - secondary education
NGOMBENI SECONDARY
01-2012
Certificate - Primary education
LIKONI PRIMARY
01-2008
Skills
Data entry
Records management
Filing systems
Inventory control
Purchase order processing
Attention to detail
Communication
Customer service
Time management
Teamwork
Microsoft Excel
Microsoft Word
Outlook email management
Reception and front desk operations
Telephone etiquette
Mail handling
Document scanning
Invoice processing
Personal Information
- Gender: Male
- Nationality: A Kenyan
Timeline
Cyber Cafe Attendant/ Front Office
Cyber Cafe
08.2018 - Current
Guest Relations Officer
Monika East Africa Safaris
02.2016 - 01.2018
Store Keeper
Trilok Construction Company
02.2013 - 05.2014
Certificate - Primary education
LIKONI PRIMARY
Certificate - secondary education
NGOMBENI SECONDARY
Certificate - Computer packages
UPTECH COMPUTER
Diploma - Travel and Tourism management
MOMBASA AVIATION
Certificate - Spanish Language
SPIN MARK COLLEGE