SAMSON SIGU
Seasoned Banker And Trainer
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Passionate about Training, Digitization, and financial sector deepening.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Head- MSME and Retail Revenue Collection and Payments
Co-operative Bank of Kenya Ltd
05.2024 - Current
- Appointed as the Head of MSME and Retail Collections and Payments at Digital Products and Services to Digitize the Retail and MSME Ecosystem, and expand the opportunities for our Digital channels.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Core Banking System Implementation (Co-op bank SS)
Co-operative Bank (South Sudan)
09.2023 - 05.2024
- In charge of Process review, Product review and development, and configuration and integration with the Payment systems in the implementation of the new Core banking system for Co-op Bank South Sudan
Core Banking System Evaluation and Project implementation team (Co-op bank Kenya)
Co-operative Bank of Kenya
09.2019 - 08.2023
- Led the Retail banking, Liabilities and Payments team in shaping the course of Co-op bank into the future, this is a key banks project to shape the banks digital transformation, with special emphasis of making the banking a fully digital bank.
- Established clear performance metrics for team members, resulting in increased accountability and motivation.
- Conducted thorough research on current trends and technologies to ensure optimal solutions were incorporated into each project implementation plan.
Head: Agency Operations
Co-operative Bank of Kenya
10.2016 - 09.2019
- Led the Agency Operations team in the new structure at Agency banking.
- Developed systems and structures for running the most stable and efficient agent banking in Kenya.
- Improved compliance ratings for Our Agency network.
Acting Head: Agency Banking Department
Co-operative Bank of Kenya
03.2015 - 10.2016
- Developed and implemented strategy of Agency banking growth.
Head: Business Development and Sales Support - Agency Banking Department
Co-operative Bank of Kenya
07.2014 - 03.2015
- Drove agent transactions growth by developing value add services to be conducted on POS to grow the business and supporting initiatives by the Alternative Channels department countrywide.
Relationship Manager Alternative Business Channels- Agency Banking Unit(Corporate and Co-operative Societies)
Co-operative Bank of Kenya
04.2013 - 07.2014
- Drove agent recruitment and management of corporate agents’ countrywide.
Systems administrator, Reconciliation and customer service officer
Co-operative Bank Of Kenya
07.2006 - 08.2007
- Maintaining the Branch’s banking systems and providing support to all the departments within the branch
Chief Cashier /Bulk Teller
Cooperative bank of Kenya
02.2006 - 06.2006
- Collect cash from the strong room with the custodians in the morning and whenever need arises.
- Managing all th eteller limits and offering first level support for Teller issues including training gap and reconciliation.
- Streamlined cashier operations for increased productivity and customer satisfaction.
- Implemented loss prevention strategies that reduced instances of theft or fraud within the store.
Teller
Co-operative Bank of Kenya
08.2005 - 01.2006
- Providing timely and organized responses to customer questions and queries
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
PART 1 ACCA Certification - Accounting And Finance
04.1998 - 01.2002
PASS
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01.1997 - 01.1997
Certificate in Marketing- Credit
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01.1993 - 01.1996
Skills
Friendly, Positive Attitude
Open to new Ideas and Quick to learn
Leadership through Change
Performance Coach
Teamwork and Collaboration
Great interpersonal skills
Problem-Solving
Flexible and Adaptable
Computer Skills
Customer Service
Accomplishments
- Successful implementation of a New Core banking System for the Co-operative Bank of Kenya and South Sudan and Managing a successful data migration, Product development, and rollout in both Kenya and South Sudan. Successful Management of people through the change, Establishment of a robust and stable Agent banking Network in a Co-op bank and achieving a 70% Transaction Migration to the channels, increasing banc assurance product offering and distribution channels.
- Increasing operational efficiency and cost management in Agency Systems.
- Driving Digitization and self-service within the Co-op Bank network.
Otherqualifications
- Personal Banking and Customer Relationship Management course
- Credit appraisal – basic and advanced course
- Customer service
- Windows and all MS Office packages
- Training on banking products and services and presentation skills
- Financial Management Services
- Essentials of SMART selling
Telephone
- 0723954244
- 0733591726
Personal Information
- Date of Birth: 02/22/79
- Nationality: Kenyan
- Marital Status: Married
References
- Maurice Matumo, Development Coach, Former Director at Co-operative Bank, Nairobi, 0722793914
- Dr Peter Njuguna, CIO, Co-operative of Kenya Ltd, P. O. Box 48231- 80100, NAIROBI, 0713957650
- Amos Aketch, Head- Credit Risk and Administration, SBM BANK, Nairobi, 0722359921, 256788967483
- George Ratemo, Head: Value Chain and Ecosystems, Equity Bank, P O Box 48231-00100, 0723981918
Extracurricular Activities
Co-op bank Staff welfare delegate Onsite trainer- Co-operative Bank Treasurer; Real Nairobi West Sports Club Chairman. AIC Nkoroi Mens Fellowship
Attributes
Excellent Analytical, interpersonal and communication skills. Team player, Confident, Ambitious and Hardworking.
Timeline
Head- MSME and Retail Revenue Collection and Payments - Co-operative Bank of Kenya Ltd
05.2024 - Current
Core Banking System Implementation (Co-op bank SS) - Co-operative Bank (South Sudan)
09.2023 - 05.2024
Core Banking System Evaluation and Project implementation team (Co-op bank Kenya) - Co-operative Bank of Kenya
09.2019 - 08.2023
Head: Agency Operations - Co-operative Bank of Kenya
10.2016 - 09.2019
Acting Head: Agency Banking Department - Co-operative Bank of Kenya
03.2015 - 10.2016
Head: Business Development and Sales Support - Agency Banking Department - Co-operative Bank of Kenya
07.2014 - 03.2015
Relationship Manager Alternative Business Channels- Agency Banking Unit(Corporate and Co-operative Societies) - Co-operative Bank of Kenya
04.2013 - 07.2014
Systems administrator, Reconciliation and customer service officer - Co-operative Bank Of Kenya
07.2006 - 08.2007
Chief Cashier /Bulk Teller - Cooperative bank of Kenya
02.2006 - 06.2006
Teller - Co-operative Bank of Kenya
08.2005 - 01.2006
ACCA - PART 1 ACCA Certification, Accounting And Finance
04.1998 - 01.2002
Victory Marketing Institute - ,
01.1997 - 01.1997
Kathiani High School - ,
01.1993 - 01.1996