Team building
Hi, I’m
Sams Ombui
Project Manager
Nairobi, Nairobi Province
Summary
Dynamic professional with a proven track record at BELAY, excelling in customer service and calendar management. Adept at enhancing client experiences and driving project success through meticulous attention to detail and effective team collaboration. Skilled in Microsoft Office and CRM management, consistently delivering results that align with organizational goals.
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
6
years of professional experience
2
Languages
Work History
BELAY
Virtual Assistant
02.2019 - 06.2025
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Researched topics and events to support supervisor's work agenda and projects.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
Lightspeed Venture Partners
Project Manager
04.2021 - 10.2023
Job overview
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Education
University of NairobiKiambu, Kiambu District, Kenya
Bachelor of Arts from Business Administration And Management
05.2001
Skills
Customer service
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved successful planning through effectively helping with event booking via calendar .
- Resolved product issue through consumer testing.
- Documented and resolved customer complaints which led to increase in customer success.
- Collaborated with team of 10 in the development of viral social media accounts.
Interests
Conducive work environment
Maximizing on company success
References
References will be provided upon request
Timeline
Project Manager
Lightspeed Venture Partners
04.2021 - 10.2023
Virtual Assistant
BELAY
02.2019 - 06.2025
University of Nairobi
Bachelor of Arts from Business Administration And Management
05.2001
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