SAMMY THUMBI KING'ORI
Nairobi, Nairobi Province,30
Summary
Diligent Network Engineering Technician with a robust background in engineering technology, adept at leveraging technical expertise to support complex projects and enhance operational efficiencies. Proven track record of employing strong problem-solving skills and a keen eye for detail in troubleshooting and maintenance tasks, consistently delivering high-quality results. Recognized for effective collaboration with cross-functional teams to drive innovation and implement strategic solutions. Committed to staying abreast of industry advancements to continuously improve performance and contribute to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Engineering Technician
Poa Internet
07.2023 - Current
- Designing and implementing network infrastructure upgrades and expansion of WAN networks.
- Responding to network related help desk tickets and provide timely resolution to the user.
- Configuring, Deploying, maintaining and supporting point to point and point to multi-point wireless networks.
- Diagnosing and resolving hardware, software and network issues
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
- Monitor performance and ensure system availability and reliability.
- Monitor system resource utilization, trending, and capacity planning.
- Provide Level-2/3 support and collaborating with other IT teams to diagnose and troubleshoot complex network problems.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
- Implementing and maintaining Network Security policies, procedures and best practices
- LAN and WAN design and implementation.
- Liaise with vendors and other IT personnel for problem resolution.
- Generating reports on network and system performance, security incidents and support activities for management
Network Administrator
Opus Mariae Trustee
09.2021 - 06.2023
- Providing Technical support and guidance to end users on various system and network issues.
- Designing, installation, configuring and maintaining Local Area Network and other network systems.
- Managing network components, including routers, switches, firewall, and wireless access points
- Installation and configuration of Software and hardware on Computers.
- Troubleshooting network issues and coordination with service providers for problem resolution.
- Ensure security and privacy of networks and computer networks.
- Administration of the Customer Relationship Management software (salesforce).
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Maintain records/logs of repairs and fixes and maintenance schedule
- Organize and schedule upgrades and maintenance.
- Setups accounts and workstations.
- Monitoring network performance, analyzing data and and generating report for management consumption.
- Ensure security through access controls, backups and firewalls
- Performing database maintenance tasks, including diagnostics tests and duplicate entry cleansing
- Documenting processes, including error reports and changes to field history tables.
- Build an internal wiki with technical documentation, manuals and IT polices.
- Identify computer or network equipment shortages and place order.
Network Field Engineer
FibreCom Solution
10.2020 - 08.2021
- Providing technical support to customers both remotely and on site.
- Assisting customers and performed on site maintenance, installation and repair.
- Answering all customer queries and providing customers first and second level support.
- Coordinated with the company and its staff’s members and provided necessary feedback to customers.
- Designing and Implementing Local Area Network.
- Cisco, Huawei and Microtik Router and Switch configurations.
- Carrying out Point to Point Wireless Network Surveys and LAN.
- Install, Configure and maintain network and data communications equipment and software.
- Analyze networks using tools such as Wireshark, Ping, Traceroute, nslookup and arp to determine potential issues and make suggestion for recommended changes.
- Assists with training new staff members and interns, peer review of support cases and assist managers with support case assignment.
- Submit Daily reports on the work done on various field sites and give proposals, suggestion and recommendation.
IT Sales Representative
Digital Store Kenya Limited
01.2020 - 08.2020
- Sale of Information Technology Products.
- Maintenance of the Company E-commerce Website.
- Dealing with Customers Complaints
- Answering client questions about credit terms, products, prices and availability
- Maintain contact lists and follow up with customers to continue relationships.
- Technical Support to the clients and co-workers.
- Emphasizing the features of Products to highlight how they solve customer problems.
- Answer Incoming Calls and Identify Customers request and deliver the requests.
- Troubleshooting, Upgrading, repair and Maintenance of the Laptop and Computers.
ICT Technical Support (Service Delivery) Intern
United States International University (USIU)
08.2019 - 12.2019
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Service desk administration including receiving, allocating tickets and making configuration changes on ICT service Desk System
- Install, modify, and repair computer peripherals for users.
- Troubleshooting and resolution of end user computing, printers and VioP telephony issues.
- Preventive maintenance of hardware equipment and associated record keeping.
- Guide users through step by step solutions and provide remote assistance when necessary.
- Respond to queries either in person or over the phone.
- Run reports to determine malfunctions that continue to occur.
- Follow up with staff to ensure all technical issues have been resolved.
- Manage phone calls and correspondence (e-mail, letters, packages etc).
- Create and update records and databases with personnel, financial and other data.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Submit timely reports and prepare presentations/proposals as assigned.
Education
Bachelor Technology - Communication and Computer Networks
Technical University Kenya
01.2019
Kenya Certificate of Secondary Education - undefined
Ikuu Boys High School
01.2013
Skills
- Excellent Communications skills
- Excellent knowledge of both spoken and written English
- Valuable Team player
- Excellent communication techniques
- Adaptability and flexibility
- Troubleshooting skills
- Team collaboration
- Customer relations
- Attention to detail
- Root-cause analysis
Certification
- IPv6 Deep-Dive Masterclass AFRINIC 2024.
- Cisco Certified Network Associate (Routing and Switching), 2024.
- Huawei Certified Network Associate (Routing and Switching).
- Artificial Intelligence Analyst IBM, 2019
- Google Android Developer Certification, 2020.
Hobbies and Interests
Reading Journals, Playing football, Volunteering to communal activities, Swimming.
References
Ernest, Andugo, Chairman Service Delivery, eandugo@usiu.ac.ke, +254735000374, United State International University
Languages
English
Full Professional
Timeline
Network Engineering Technician
Poa Internet
07.2023 - Current
Network Administrator
Opus Mariae Trustee
09.2021 - 06.2023
Network Field Engineer
FibreCom Solution
10.2020 - 08.2021
IT Sales Representative
Digital Store Kenya Limited
01.2020 - 08.2020
ICT Technical Support (Service Delivery) Intern
United States International University (USIU)
08.2019 - 12.2019
Kenya Certificate of Secondary Education - undefined
Ikuu Boys High School
Bachelor Technology - Communication and Computer Networks
Technical University Kenya
Similar Profiles
Nolly MachariaNolly Macharia
Customer Care Representative at Poa InternetCustomer Care Representative at Poa Internet
Joseph MuthuiJoseph Muthui
Regional Community Manager- Eastern at Poa InternetRegional Community Manager- Eastern at Poa Internet
Christine OureChristine Oure
Junior Software Engineer at Poa InternetJunior Software Engineer at Poa Internet
Prisca Mutheu KasyokiPrisca Mutheu Kasyoki
ESG Consultant at Kent Africa LimitedESG Consultant at Kent Africa Limited
BRENDA MUGUNDABRENDA MUGUNDA
MRI Radiographer at M P Shah HospitalMRI Radiographer at M P Shah Hospital