Hi, I’m
Sammy Mwangi
I.T Support
Nairobi
Summary
Dynamic IT Support Specialist with a proven track record at Agriterra, excelling in technical troubleshooting and user support. Expert in software installation and system administration, I effectively resolved complex issues, enhancing operational efficiency and user satisfaction. Recognized for analytical thinking and optimizing network performance, I deliver impactful solutions in fast-paced environments.
Overview
3
years of professional experience
5
years of post-secondary education
Work History
Agriterra
IT Support Specialist
04.2025 - Current
Job overview
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
Agriterra
Data Entry Clerk
10.2024 - 12.2024
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Followed established procedures to enter and process data correctly.
Delta Communications
Network Installation Technician
09.2022 - 12.2022
Job overview
- Minimized technical issues with meticulous cable management and proper termination techniques.
- Improved network performance by conducting thorough site surveys and evaluating client requirements.
- Reduced downtime by promptly addressing network issues and implementing appropriate solutions.
- Maximized return on investment for clients by skillfully optimizing existing infrastructure components whenever possible.
- Expedited issue resolution by maintaining open lines of communication between clients, vendors, and team members.
Education
Cooperative University of KenyaNairobi, Nairobi Province, Kenya
Bachelor of Business And Information Technology from I.T
01.2023 - 12.2025
Cooperative University of KenyaNairobi, Nairobi Province, Kenya
Diploma In Information Technology from I.T
05.2021 - 12.2022
Skills
Software installation
Desktop support
Analytical thinking
User support
Remote support
Technical troubleshooting
Application installations
Technical support
System administration
Timeline
IT Support Specialist
Agriterra
04.2025 - Current
Data Entry Clerk
Agriterra
10.2024 - 12.2024
Cooperative University of Kenya
Bachelor of Business And Information Technology from I.T
01.2023 - 12.2025
Network Installation Technician
Delta Communications
09.2022 - 12.2022
Cooperative University of Kenya
Diploma In Information Technology from I.T
05.2021 - 12.2022