Sammy Mwangi
Management In Hospitality Industry
Eldoret, Uasin Gishu
Summary
Accomplished Coffee Shop Manager and Food and Beverage Supervisor with a proven track record at Connect Coffee Roster and MacDonald's Restaurant. Excelled in supplier negotiation and customer experience management, enhancing staff productivity by 20% and significantly improving customer satisfaction. Expert in health and safety compliance, menu planning, and fostering team development.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Coffee Shop Manager
Connect Coffee Roster
03.2023 - Current
- Developed strong relationships with vendors, securing better pricing and delivery terms.
- Boosted productivity by creating efficient shift schedules that maximized staff coverage during peak hours.
- Increased employee retention through effective training programs and team-building initiatives.
- Facilitated regular performance evaluations to provide constructive feedback for employee development.
Food and Beverage Supervisor
MacDonald's Restaurant
12.2021 - 01.2023
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Education
High School Diploma -
ICs Technical College
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Supplier negotiation
Timeline
Coffee Shop Manager
Connect Coffee Roster
03.2023 - Current
Food and Beverage Supervisor
MacDonald's Restaurant
12.2021 - 01.2023
High School Diploma -
ICs Technical College
04.2001 -
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