Sammy Mwangi
Management In Hospitality Industry
Eldoret, Uasin Gishu
Summary
Accomplished Coffee Shop Manager and Food and Beverage Supervisor with a proven track record at Connect Coffee Roster and MacDonald's Restaurant. Excelled in supplier negotiation and customer experience management, enhancing staff productivity by 20% and significantly improving customer satisfaction. Expert in health and safety compliance, menu planning, and fostering team development.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Coffee Shop Manager
Connect Coffee Roster
03.2023 - Current
- Developed strong relationships with vendors, securing better pricing and delivery terms.
- Boosted productivity by creating efficient shift schedules that maximized staff coverage during peak hours.
- Increased employee retention through effective training programs and team-building initiatives.
- Facilitated regular performance evaluations to provide constructive feedback for employee development.
Food and Beverage Supervisor
MacDonald's Restaurant
12.2021 - 01.2023
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Education
High School Diploma -
ICs Technical College
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Supplier negotiation
Customer experience management
Cost monitoring
Budgeting and financial management
Health and safety compliance
Menu planning
Staff training and development
Sales tracking
Recruitment and hiring
Scheduling
Food safety standards
Customer retention strategies
Timeline
Coffee Shop Manager
Connect Coffee Roster
03.2023 - Current
Food and Beverage Supervisor
MacDonald's Restaurant
12.2021 - 01.2023
High School Diploma -
ICs Technical College
04.2001 -