SAMANTHA KOSKEI
Summary
Dynamic and results-oriented professional with proven expertise in insurance brokerage, client relationship management, and project coordination. Highly skilled in scheme administration, claims processing, and stakeholder engagement, with a solid foundation in project management, staffing, and sales. Recognized for building strong client relationships, streamlining operations, and driving service excellence through strategic execution, effective communication, and innovative problem-solving.
Client-focused Relationship Manager adept at increasing productivity and completing tasks efficiently. Skilled in client relationship management, financial planning, and strategic sales techniques. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and satisfaction.
Overview
7
7
years of professional experience
Work History
Relationship Manager
Transnep Insurance Brokers
10.2024 - Current
- Administered insurance schemes by ensuring timely member education, smooth onboarding, and efficient claims processing.
- Acted as the primary liaison between clients, counties, and insurance providers, ensuring seamless communication and service delivery.
- Organized and facilitated 3–4 client meetings during cover periods to strengthen client relations and address needs.
- Monitored and tracked claims processing time to ensure compliance with agreed timelines.
- Supported counties with data submission and ensured accuracy of records.
- Built and maintained long-term client relationships, contributing to retention and satisfaction.
Project Manager
MSAADA OPUS LTD
06.2022 - 01.2023
- Defined project scopes, objectives, and success metrics; aligned teams on deliverables.
- Planned and managed resources to meet objectives and timelines.
- Developed detailed schedules and weekly action plans; communicated changes promptly.
- Monitored progress and measured performance; updated individual progress reports and identified improvements.
- Conducted root-cause assessments to resolve issues and reduce downtime.
- Maintained accurate records of meetings, operations, schedules, and expenditure.
- Led and motivated the team via weekly check-ins; communicated status, updates, and strategy to stakeholders and leadership.
Hospitality Coordinator
Safari Rally
04.2022 - 06.2022
- Coordinated hospitality operations during major international events, ensuring seamless guest experiences for VIPs, sponsors, and officials.
- Managed logistics including guest registration, accommodation, catering, transportation, and VIP protocols.
- Liaised with sponsors, partners, and event teams to align hospitality services with organizational objectives and branding standards.
- Supervised and trained hospitality staff and vendors, ensuring consistent delivery of high-quality service.
- Implemented hospitality schedules and checklists to streamline operations and avoid service delays.
- Anticipated and resolved guest concerns promptly, maintaining a professional and welcoming environment.
- Oversaw budget allocations for hospitality functions, ensuring cost-effectiveness without compromising quality.
- Enhanced guest engagement through tailored experiences that strengthened relationships with sponsors and stakeholders.
Sales & Marketing Executive
XTRANET COMMUNICATIONS
09.2020 - 05.2021
- Built and nurtured strong client relationships, acting as a trusted point of contact to ensure satisfaction and repeat business.
- Delivered tailored solutions to client needs, maintaining a high client retention rate through excellent service delivery.
- Developed and executed marketing strategies that enhanced brand visibility while improving the client experience.
- Coordinated with internal teams to guarantee seamless service delivery, timely follow-ups, and resolution of client concerns.
- Organized promotional campaigns, events, and activations that strengthened client engagement and brand loyalty.
- Conducted market research to identify new opportunities and aligned offerings with evolving customer expectations.
- Negotiated and closed contracts with a focus on delivering value to clients and maintaining service excellence.
Project Manager Assistant
KOJAY TECH LIMITED
08.2018 - 12.2019
- Prepared meeting agendas, documented minutes, and monitored project deliverables.
- Collected, tracked, and analyzed project data for reporting and decision-making.
- Supported creation and maintenance of project documentation including plans, status reports, and change requests.
- Assisted in resource allocation by coordinating with teams and ensuring optimal distribution.
- Conducted quality assurance checks, inspections, and compliance reviews.
- Supported project managers in tracking milestones, risks, and team collaboration.
Skills
- Client Relationship Management
- Insurance Scheme Administration
- Project Management & Execution
- Staff Coordination & Leadership
- Communication & Negotiation
- Reporting & Documentation
- Problem-solving & Strategic Thinking
Timeline
Relationship Manager
Transnep Insurance Brokers
10.2024 - Current
Project Manager
MSAADA OPUS LTD
06.2022 - 01.2023
Hospitality Coordinator
Safari Rally
04.2022 - 06.2022
Sales & Marketing Executive
XTRANET COMMUNICATIONS
09.2020 - 05.2021
Project Manager Assistant
KOJAY TECH LIMITED
08.2018 - 12.2019
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