Hi, I’m
SALOME WANJIKU KURIA
Ongata Rongai
Summary
Dedicated and results-driven professional with extensive experience in partnership development, service management, and donor sponsorship management. Proven track record of fostering strategic alliances, enhancing service delivery, and managing donor relationships to drive organizational growth and impact. Seeking a challenging role in a dynamic organization where skills in stakeholder engagement, project management, and strategic planning can contribute to the organization\'s mission and long-term success. Eager to apply expertise in creating sustainable partnerships and delivering exceptional service outcomes in a role that values innovation, collaboration, and social impact. Offering a solid foundation in team leadership and customer service, ready to learn and excel in a sales environment. Brings the ability to quickly understand sales strategies and customer needs, leveraging organizational and communication skills. Ready to use and develop leadership and sales techniques in the desired position role.
Overview
13
years of professional experience
1
Certification
Work History
Network International
Sales Supervisor, Acquiring
09.2024 - Current
Job overview
- Supervision and Team Management: Supervise a team of sales representatives, ensuring consistent performance and achieving sales targets for POS systems
- Sales Excellence: Develop and implement sales strategies to capture new clients and retain existing accounts
- Client Relations: Oversee customer onboarding and ensure proper system setup, installation, and training for POS systems
- Stakeholder Engagement: Act as the primary point of contact for key accounts, addressing technical concerns and providing ongoing support
- Data Analysis: Analyze sales data and customer feedback to refine sales processes and improve team efficiency
- Technical Support: Delivered technical product demonstrations to prospective clients, highlighting the features and benefits of POS systems
Operation Hydrate Limited
General Manager
01.2024 - 09.2024
Job overview
- Leadership and Team Management: Directed a cross-functional team of10 specialists in implementing projects across borehole drilling, solar panel installations, and water purification, ensuring alignment with Operation Hydrate’s sustainability goals and program standards
- Operational Excellence: Innovated and implemented new operational procedures that optimized project timelines, achieving a15% reduction in completion time without compromising quality or safety, contributing to enhanced program delivery and effectiveness
- Strategic Negotiations: Successfully negotiated contracts with suppliers, securing a5% reduction in costs, which not only increased organizational profitability but also supported budget efficiency in program operations
- Program Development: Spearheaded the development and launch of a new initiative within the water sector, expanding Operation Hydrate’s service offerings and achieving a3% increase in market penetration, demonstrating strong project leadership and market acumen
- Stakeholder Engagement: Cultivated and strengthened relationships with key clients and partners, boosting stakeholder engagement and customer retention by20% through personalized service and consistent delivery of quality programs
- Sustainability Initiatives: Oversaw the strategic integration of solar power systems into project sites, reducing energy costs by25% and advancing Operation Hydrate’s commitment to sustainability and environmental stewardship in program operations
Britam Holdings Limited
Financial Service Advisor
08.2023 - 12.2023
Job overview
- Client Empowerment: Guided clients towards sound financial decisions by deeply understanding their financial aspirations, assessing risk appetites, and identifying insurance requirements
- Debt Management Strategies: Crafted and implemented bespoke strategies for debt consolidation, refinancing, and budgeting to effectively manage and mitigate clients' unique financial challenges
- Education Funding: Provided hands-on support in strategizing for future educational expenses, leveraging tailored savings and investment plans to secure clients' educational goals
- Market Research: Conducted thorough research on economic and market trends to deliver astute investment advice and manage portfolios with precision, ensuring optimal financial growth for clients
- Compliance and Regulations: Maintained unwavering compliance with industry standards and regulations, particularly in the capacity as Registered Investment Advisors (RIAs), safeguarding clients' interests and fortifying their trust
- Client Communication: Established and nurtured transparent and productive communication channels, offering customized financial counsel reflective of each client's financial status and aspirations
Time4U Limited
Senior Service Manager
02.2022 - 06.2023
Job overview
- Service Delivery Supervision: Ensuring a smooth, efficient service delivery process that meets and surpasses client expectations, managing timelines from initial contact to resolution
- Leadership and Team Development: Leading a team of service professionals, providing support and training to enhance their skills and foster a positive, collaborative environment
- Client Relations: Acting as the main point of contact for clients, nurturing relationships, and able to react swiftly addressing any service delivery concerns to ensure satisfaction and loyalty
- Operational Improvement: Continuously evaluating and refining service delivery protocols to enhance efficiency and client contentment, incorporating cutting-edge technology and best practices
- Service Innovation: Working with various departments to identify and implement new services or improvements to existing offerings, driving forward-thinking service strategies
- Quality and Compliance Assurance: Ensuring services meet legal and industry standards, with robust quality assurance processes in place to maintain service excellence
- Financial Management: Overseeing the service department's budget, resource allocation, and cost management to ensure profitability and efficiency
- Risk Management: Identifying and mitigating risks associated with service delivery, including operational, financial, and reputational risks
- Data Analysis and Strategic Planning: Producing detailed reports on service performance and client feedback, using data to inform strategic decisions and improvements
- Stakeholder Communication: Maintaining clear, effective communication with all involved in the service delivery process, promoting transparency and collaboration
Standard Chartered Bank Kenya
Associate Principal Marketing and Sponsorships
06.2021 - 02.2022
Job overview
- Developing and Implementing Marketing Strategies: Crafted and executed marketing strategies that resulted in a35% increase in brand engagement and a10% growth in market share through effective segmentation, targeting, and positioning
- Enhanced Brand Visibility: Tailored global standards to the Kenyan market through strategic campaigns and digital presence, enhancing brand visibility and consistency
- Sponsorship and Stakeholder Engagement: Managed strategic sports and cultural festival sponsorships, including the Standard Chartered Nairobi Marathon, which saw participation from18,000 athletes globally
- Fostered relationships with key stakeholders across government, hospitality, and NGO sectors, increasing brand visibility by40%
- Government and Corporate Coordination: Coordinated with government officials to acquire necessary licenses and permits for nationwide events, ensuring seamless execution
- Driving Growth Initiatives: Led multi-channel marketing campaigns that boosted product sales by30% and online engagement by50%, utilizing advanced digital marketing techniques
- Customs Logistics and Event Management: Handled customs logistics for the Nairobi Marathon, ensuring the smooth importation of all event-related items and managing the national teams traveling from different countries
- Advocacy for Strategic Initiatives: Actively promoted and represented the bank’s initiatives in various forums, influencing policy and decision-making processes
- Interdepartmental Collaboration: Worked closely with various teams, including program, product, solutions, and marcomm, to drive growth outcomes as per plan
- Ensured adequate and timely information was available to concerned teams to engage and support on-ground conversations and engagements
- Budget Management and Performance Measurement: Managed a $1M marketing budget, achieving15% cost savings while maximizing campaign impact
- Oversaw the setting and monitoring of KPIs, improving marketing effectiveness by40%
Standard Chartered Bank Kenya
Strategic Alliances and Partnerships Manager
04.2019 - 06.2021
Job overview
- Partnership Development: Identified and negotiated with key partners, boosting inquiries by25% through focused sector analysis
- Negotiation and Implementation: Made partnership agreements20% more efficient and30% more effective through better alignment and integration
- Partnership Optimization: Enhanced the value of partnerships by25% by reviewing and renegotiating terms to increase efficiency and savings
- Collaboration: Improved project efficiency by20% by working effectively across departments, improving product launches and technology use
- Market Analysis and Advocacy
- Market Analysis and Risk Management: Analyzed the market to strategically adapt, growing market share by10% and lowering compliance issues by30%
- Innovation and Expansion: Led bank innovation and expanded into international markets, growing international revenue by15% with targeted strategies
- Performance and Compliance: Tracked partnership KPIs, improved performance targets by15%, and ensured100% compliance
- Sustainability and Technology: Aligned new partnerships with sustainability goals and integrated technology solutions, achieving a95% customer satisfaction rate
- Pipeline Management: Maintained a pipeline of the current and potential partners to be recruited
Standard Chartered Bank Kenya
Digital Platforms Manager
06.2017 - 04.2019
Job overview
- Strategy and Market Analysis: Developed strategies to boost digital platform adoption by conducting market research, analyzing mobile user behavior, and creating video content strategies, aiming to meet client expectations
- Targeted a20% year-over-year increase in user uptake
- Client Needs and Digital Strategy Execution: Guided digital strategy based on evolving client requirements, incorporating IT solutions to improve mobile user engagement with video content
- Achieved a15% improvement in client satisfaction metrics
- API Integration and Financial Transactions: Managed API integrations and payment reconciliations, transfer logistics, while ensuring seamless transaction processes that enhanced user experience on mobile platforms
- Reduced transaction errors by25%
- Platform Performance and Issue Management: Monitored platform analytics to resolve issues swiftly, maintaining stability and user satisfaction
- Increased platform uptime to99.5% and reduced issue resolution time by30%
- Cash Management and Digital Product Promotion: Promoted digital banking products, especially cash management solutions, to enhance client utilization
- Saw a10% increase in product adoption among targeted clients
- Product Development and Marketing: Contributed to product/service bundle development for digital uptake and cross-selling, aligning with market trends and client needs while growing the entrepreneurial market
- Resulted in a15% increase in cross-selling metrics
- Budget and Project Management: Met budget targets and project schedules through effective planning and resource allocation, maximizing IT and digital marketing investments
- Delivered100% of digital platform projects on or before deadline
- Customer Engagement and Experience: Leveraged insights to tailor mobile and video content, improving customer service and engagement
- Achieved a20% increase in customer loyalty scores
- Innovation and Process Improvement: Utilized industry trend analysis to drive process enhancements and product innovation, focusing on mobile and IT advancements
- Contributed to a10% annual improvement in process efficiency
- Recruitment: Worked with the HR business partner to recruit the digital banking team
Standard Chartered Bank Kenya
Client Service Manager
09.2011 - 04.2017
Job overview
- Data Management and Payment Accuracy: Maintained a data error rate below0.5% by rigorously processing payments and refunds
- Utilized IT enhancements to improve transaction accuracy and engaged in outreach efforts through presentations and webinars to educate stakeholders on the importance of data accuracy
- Client Cash Management Efficiency: Achieved a95% client satisfaction rating by customizing cash management solutions, grounded in a comprehensive understanding of mobile banking products and customer needs
- Enhanced efficiency through delivering targeted outreach initiatives that fostered stronger client relationships
- Complaint Resolution Effectiveness: Resolved90% of customer complaints within24 hours through detailed investigations, leveraging video conferencing for clearer communication, and applying IT solutions for swift resolution
- Incorporated delivery presentations and webinars as part of the outreach strategy to inform customers about resolution processes
- Customer Satisfaction Training Outcome: Increased customer satisfaction scores by10% annually through targeted employee training programs
- These programs emphasized the importance of understanding and leveraging mobile and IT platforms in customer interactions, along with developing relationships through effective communication and outreach
- Performance and Productivity Metrics: Elevated employee productivity by15% through the implementation of specific customer care performance indicators and regular analysis of service level metrics
- Encouraged the delivery of presentations and webinars to share productivity strategies within the team
- Documentation Accuracy and Reporting: Achieved a98% accuracy rate in documentation reconciliation and reporting by utilizing detailed research and analysis
- Ensured consistency and reliability in data presented to leadership and enhanced reporting accuracy through developing relationships with data sources and outreach to clarify data discrepancies
- Budget Compliance and Expense Management: Maintained department expenses within95% of the allocated budget by employing sophisticated IT budget tracking tools and conducting regular expense analyses
- Included delivering outreach sessions on budget management best practices to foster a culture of cost efficiency
- Upselling and Engagement Goals: Increased upselling success rate by20% by empowering the team with deep product knowledge and identifying opportunities to promote additional mobile banking services through developing relationships and conducting outreach programs
- Team Communication and Expectation Clarity: Ensured100% team understanding of expectations and tasks through effective use of mobile and video communication technologies
- Promoted a cohesive customer service strategy by delivering presentations and webinars focused on team goals and customer service excellence
- Efficient Complaint Handling: Ensured a95% customer satisfaction rate in complaint handling by using IT systems for prompt tracking and resolution of transaction and service-related queries
- Strengthened this effort with outreach activities to gather feedback and improve service strategies
- Customer Service Follow-up and Excellence: Maintained a follow-up response time under2 hours, leveraging CRM and mobile communication tools for quick and personalized customer service
- Enhanced this strategy by developing relationships through consistent and meaningful outreach
- Staff Coordination and Efficiency: Conducted weekly staff meetings to delegate tasks and set clear priorities, using video conferencing to enhance team collaboration and align customer service efforts
- Included delivering regular updates and training through webinars to ensure efficiency and clarity
- Relationship Building and Customer Insight: Increased customer retention by5% annually through the development of strong relationships, based on detailed customer insights
- Supported this goal with comprehensive outreach programs, including presentations and webinars, to deepen customer engagement
Education
United States International University
Bachelor of Science from Business Administration
12.2010
Rift Valley Institute of Science and Technology
Diploma from Marketing
12.2004
Skills
- Analytical and Innovation Skills: Strong analytical skills with the ability to conceptualize and implement innovative programs
- Communication: Excellent written and oral communication skills, public speaking, and report writing in English
- Cross-Cultural Communication: Ability to tailor communications to fit various cultural contexts and excellent interpersonal skills working with diverse teams
- Project Management: Proven ability to lead and manage projects, workshops, seminars, and virtual activities
- Technical Proficiency: Proficient in Microsoft Word, Excel, PD-specific software, social media, and basic photo and video tools
- Numerical and Analytical Skills: Skilled in developing and overseeing budgets and performing descriptive statistical analysis
- Security Awareness: Understanding of security protocols and best practices to ensure the safety of information and projects
- Writing Skills: Proficient in crafting clear and impactful written communications, including reports, proposals, and marketing materials
- MS Office Proficiency: Advanced skills in MS Word for document creation, editing, and formatting, MS Excel, and PowerPoint Presentations among other applications
- Management support
- Customer service
- Sales presentations
- Effective selling techniques
- Sales team assistance
Certification
- Certificate in Human Centered Design and Agile Management, Luma Institute (March2020)
- Executive Certificate of Proficiency in Insurance, College of Insurance (December2023)
- Project Management Professional Certification (PMP), Project Management Institute (Expected Completion date December2024)
References
Nathalie, Ngatia, Director of Partnerships, Nathaliengatia@gmail.com, +254713077773, Ideo.org
Timeline
Sales Supervisor, Acquiring
Network International
09.2024 - Current
General Manager
Operation Hydrate Limited
01.2024 - 09.2024
Financial Service Advisor
Britam Holdings Limited
08.2023 - 12.2023
Senior Service Manager
Time4U Limited
02.2022 - 06.2023
Associate Principal Marketing and Sponsorships
Standard Chartered Bank Kenya
06.2021 - 02.2022
Strategic Alliances and Partnerships Manager
Standard Chartered Bank Kenya
04.2019 - 06.2021
Digital Platforms Manager
Standard Chartered Bank Kenya
06.2017 - 04.2019
Client Service Manager
Standard Chartered Bank Kenya
09.2011 - 04.2017
Rift Valley Institute of Science and Technology
Diploma from Marketing
United States International University
Bachelor of Science from Business Administration
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