Salome Thiong’o
Nairobi
Summary
Detail-oriented and driven Administrative Assistant with expertise in problem-solving, managing daily office operations, and providing high-level support to executives. Skilled in handling visitors and guests, with proficiency in Microsoft Office Suite and office communications equipment. Adept at streamlining workflows and ensuring smooth day-to-day operations.
Overview
13
13
years of professional experience
Work History
Customer Service Support
Switch Care USA
02.2024 - 07.2024
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Provided exceptional customer service support for facilities and nurses with specific needs or requests.
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
- Provided exceptional customer service through clear communication, prompt response times, and tailored support plans.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Enhanced customer satisfaction by consistently delivering timely and accurate support services.
- Managed approximately 20 incoming calls and messages per day from customers.
Administrative Assistant
A Better Life Homecare
01.2022 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Administrative Assistant
Eco Concost Quantity Surveyors
08.2011 - 05.2020
- Handled client correspondence and internal communications in professional manner
- Greeted visitors and appropriately directed to designated areas
- Answered and managed incoming and outgoing calls while recording accurate messages
- Performed administrative tasks, document management and report development for inter-departmental use
- Received, sorted and directed incoming mail to maintain good communication channels
- Updated client correspondence files and noted additions in file index
- Organized and stored hardcopy files
- Directed incoming mail, interoffice messages and packages to office recipients
- Answered approximately 10 incoming calls and performed clerical office functions to address queries, concerns and issues, escalating complaints to management
- Managed information on company databases for different organizational activities to track history and safeguard accurate information
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters
- Booked and paid for business travel and accommodation, communicating booking information to relevant staff
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
- Safeguarded sensitive and confidential data in compliance with security best practices.
Education
BBA - Business Administration And Management
05.2020
Associate of Arts - Project Management
10.2015
Skills
- Customer service support
- Data Entry
- Time Management
- File Organization
- Critical Thinking
- Calendar Management
- CRM Management
- Meeting Scheduling
- Travel Planning
- Expense Tracking
- Microsoft office
- Google workspace
Accomplishments
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
References
- Donald Ngalula, Quality Assurance Manager, A Better Life Home Care, +254 704712220, ngaluladonald@gmail.com
- Julius Mwangi, Quantity Surveyor, ECO-Concost Consultants, +254 722 806 046, qmwangi@yahoo.com
- Joyce Wanjiku, Human Resource Personnel, Design Solutions, +254 722 273 809, cenyaki@gmail.com
Timeline
Customer Service Support - Switch Care USA
02.2024 - 07.2024
Administrative Assistant - A Better Life Homecare
01.2022 - 01.2024
Administrative Assistant - Eco Concost Quantity Surveyors
08.2011 - 05.2020
St. Paul’s University - BBA, Business Administration And Management
St. Paul’s University - Associate of Arts, Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Similar Profiles
Sara FattoreSara Fattore
Au Pair at Cultural Care Au Pair, USA - Au PairAu Pair at Cultural Care Au Pair, USA - Au Pair
Michaela Van TonderMichaela Van Tonder
Au Pair at Cultural Care Au Pair, USA - Au PairAu Pair at Cultural Care Au Pair, USA - Au Pair
Vivek SharmaVivek Sharma
Cloud Migration Project Manager at Tenn Care Govt of Tennessee (IBM USA)Cloud Migration Project Manager at Tenn Care Govt of Tennessee (IBM USA)