Salome Nyabaro
Summary
Enthusiastic and dedicated with over 4 years of experience in delivering exceptional service and administrative support. Adept at managing multiple tasks simultaneously while maintaining a high standard of accuracy and professionalism. Proven track record of resolving customer issues, enhancing client satisfaction, and streamlining operations through effective virtual assistance. Possesses strong communication skills, a keen eye for detail, and a proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Care Executive
Majorel Kenya
11.2023 - Current
- Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Address and resolve customer complaints, concerns, and issues with empathy and efficiency
- Identify and troubleshoot problems faced by customers, providing effective solutions or escalating issues to higher-level support when necessary
- Follow up with customers to ensure that their issues are resolved to their satisfaction
- Identify recurring issues or trends in customer feedback and suggest improvements to prevent future problems
- Contribute to the development of customer service procedures and policies to enhance efficiency and effectiveness
Customer Care Retention
4G-Capital
04.2023 - 08.2023
- Reach out to customers at risk of churning to address their concerns, offer solutions, and re-engage them with the brand
- Conduct regular follow-ups with existing customers to ensure their needs are met and to maintain a positive relationship
- Develop and implement strategies and programs to retain existing customers and minimize churn
- Analyze customer behavior and feedback to identify areas for improvement and create targeted retention initiatives
Debt Collector
Dlight Solar
07.2021 - 11.2022
- Contact debtors via phone, email, or mail to request payment of overdue accounts
- Negotiate payment terms and arrangements with debtors to facilitate debt recovery
- Follow up on payment commitments and ensure timely receipt of payments
- Maintain detailed records of all interactions with debtors, including payment agreements, conversations, and account status
- Update account information in the company’s collection system or CRM to reflect the latest status and actions taken
Education
BACHELORS DEGREE - EDUCATION
RIARA UNIVERSITY
07.2020
KCSE -
ST. ANGELA SENGERA GIRLS HIGH SCHOOL
12.2015
Skills
- Confidentiality
- Flexibility and adaptability
- Customer service
- Technical Proficiency
- Problem solving
- Time management
Timeline
Customer Care Executive
Majorel Kenya
11.2023 - Current
Customer Care Retention
4G-Capital
04.2023 - 08.2023
Debt Collector
Dlight Solar
07.2021 - 11.2022
BACHELORS DEGREE - EDUCATION
RIARA UNIVERSITY
KCSE -
ST. ANGELA SENGERA GIRLS HIGH SCHOOL
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