Salome Kendi Mbae
Summary
Productive employee with a proven track record of successful project management and the ability to produce quality outcomes through effective leadership and team motivation. Works closely with clients to determine their requirements and consistently provides excellent service. Experienced Travel Consultant with extensive background in advanced management processes. Superior communication skills for building meaningful and trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities, consistently meeting the required standards.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Tour Operator
Ololai Tours and Safaris
01.2024 - Current
- Organized memorable group tours with engaging activities and knowledgeable guides.
- Utilized social media platforms effectively to share captivating content showcasing the company''s tour offerings.
- Provided thorough pre-trip information packets, ensuring clients were well-prepared for their travels.
- Built personal relationships with guests to promote positive experiences.
Travel Consultant
Femfly Travel Agency
09.2023 - 12.2023
- Maintained exceptional client retention rates by prioritizing customer satisfaction and offering ongoing support during trips.
- Developed travel itineraries for clients based on budgets and client needs
- Kept up-to-date with global travel trends and advisories to provide accurate information and ensure safe travels for clients.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
Travel Consultant
Skypins Travel Agency
10.2022 - 09.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Tour Guide
Kenya Wildlife Service
06.2022 - 08.2022
- Continuously updated personal knowledge on site history and current events, staying informed on relevant topics within the industry.
- Facilitated group activities that encouraged interaction between visitors, fostering a sense of camaraderie among attendees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered effective safety debriefings to guests to promote safe environment.
Customer Care & Front Office
Seasons Airport Hotel
02.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Education
DIPLOMA IN TRAVEL AND TOURISM MANAGEMENT
EAST AFRICAN SCHOOL OF AVIATION
Embakasi, Nairobi Province, Kenya 05.2019 - 12.2021
Skills
Tourism management
Tour guiding
Itinerary planning
Presentation skills
Teamwork
Flexibility
Problem-solving
Multitasking Abilities
Creative thinking
Decision-making
Skill management
Good communication
References
- Mr. James Kimari, +254728018644
- Mrs. Anastacia Karimi, +254728018644
Timeline
Tour Operator
Ololai Tours and Safaris
01.2024 - Current
Travel Consultant
Femfly Travel Agency
09.2023 - 12.2023
Travel Consultant
Skypins Travel Agency
10.2022 - 09.2023
Tour Guide
Kenya Wildlife Service
06.2022 - 08.2022
Customer Care & Front Office
Seasons Airport Hotel
02.2021 - 05.2022
DIPLOMA IN TRAVEL AND TOURISM MANAGEMENT
EAST AFRICAN SCHOOL OF AVIATION
05.2019 - 12.2021