Summary
Overview
Work History
Education
Skills
References
Activities
Timeline
Generic

Salim Mtonga Chege

Nakuru

Summary

Dynamic professional with a proven track record at Kentegra Pyrethrum Company Limited, excelling in quality control and technical support. Skilled in database management and customer service, I thrive under pressure and am passionate about process improvement. My strong communication abilities and commitment to SOP compliance drive successful cross-functional collaboration.

Overview

7
7
years of professional experience

Work History

Flower Purchase and Quality Control Officer

Kentegra Pyrethrum Company Limited
Nakuru
04.2021 - Current
  • Purchasing of Dry Pyrethrum Flowers.
  • Following the set SOPs when checking the quality of the flowers.
  • Maintaining accuracy of purchase report updates.
  • Providing technical support to staff and clients.
  • Field equipment maintenance
  • Installation of software's e.g., Windows and Antivirus Software's
  • Help desk support
  • Troubleshooting for various computer systems along with peripheral devices.
  • Reviewed product specifications and customer requirements to develop appropriate inspection criteria.
  • Identifying and troubleshooting equipment problems.
  • Training personnel on proper use of inspection equipment, sampling plans and statistical process on control charts.
  • Performing visual inspections of dry pyrethrum flowers.
  • Providing support and guidance to colleagues to maintain a collaborative work environment.
  • Updating databases with current information.
  • Working with cross-functional teams to achieve goals.
  • Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Participating in technical trainings and workshops to improve skills set and boost overall knowledge.

Project Marketing Assistant

Elewana Collection
Nairobi
09.2019 - 03.2020
  • Streamlined processes for digital asset control.
  • Social media marketing.
  • Developed and distributed internal newsletters and communications.
  • Liaised with external vendors and agencies to execute marketing initiatives.
  • Oversaw the integration of multimedia content into the asset management platform.
  • Communicating with clients about the company's products and services.
  • Providing the Reservation team with digital assets for clients' perusal.
  • Assisted in the production of promotional videos and photoshoots.
  • Coordinated product launches, press releases, and other publicity initiatives.
  • Developed and maintained content and communications to drive marketing campaigns, activities and events.
  • Developed and maintained relationships with key stakeholders in the industry.
  • Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
  • Assisted with copywriting, artwork and web workflow to facilitate print and digital marketing communications.
  • Assisted in the design and development of brochures, flyers, and other print materials.
  • Provided administrative support to the Marketing Manager on a daily basis.
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Supported the marketing team in daily administrative tasks.
  • Managed inventory of marketing materials, ensuring availability for sales team.

IT Assistant

Nairobi City Water and Sewage Company
Nairobi
05.2018 - 08.2018
  • Resolved printer, scanner machine related problems.
  • Supported IT manager with department administrative duties and clerical tasks.
  • Responded promptly to helpdesk requests from internal staff members.
  • Assisted with testing of new systems prior to implementation.
  • Troubleshooted internet connectivity issues on both wired and wireless networks.
  • Managed inventory of IT equipment including laptops, desktops, phones.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices.
  • Ensured that all IT assets were properly labeled and tracked in an asset management database.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Oversaw daily performance of computer systems.
  • Maintained system backups and performed regular data recovery operations.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Kept software patched and licenses up to date.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted with the installation of operating systems on computers throughout the organization.

Education

DIPLOMA - BUSINESS INFORMATION TECHNOLOGY

MOUNT KENYA UNIVERSITY
Nakuru
12.2018

KENYA CERTIFICATE OF SECONDARY EDUCATION -

MIANZINI HIGH SCHOOL
Molo
11.2014

KENYA CERTIFICATE OF PRIMARY EDUCATION -

MIANZINI PRIMARY SCHOOL
Molo
11.2010

Skills

  • Marketing proficiency
  • Digital Asset Management skills
  • Ability to work under pressure
  • Proficient in MS Office applications
  • Passion to learn
  • Good communication skills
  • SOP compliance
  • Product knowledge
  • Excellent communication
  • Multitasking Abilities
  • Process improvement
  • Statistical process control
  • Technical support
  • Database management
  • Customer service
  • Project management
  • Professionalism

References

  • Alia Bellamy, Elewana Collection, Marketing Manager, alia.bellamy@elewana.com, 0713 474170
  • Micah Thuo, Kentegra Pyrethrum Company Limited, Head of Field Operations, micah@kentegrabiotech.com, 0722840085, 0737840085
  • Evanson Kimani Mungai, Nairobi City Water and Sewage Company, IT Supervisor, EMkimani@nairobiwater.co.ke, 0716680184
  • John Kariuki Njoroge, Kentegra Pyrethrum Company Limited, Field Regional Manager john.kariuki@kentegrabiotech.com, 0702334386

Activities

  • Planting Trees
  • Farming (Pyrethrum, Leek onions and Vegetables)
  • Yoga and workouts
  • Playing football.
  • Community Services
  • Reading Novels
  • Research on various topics and history
  • Self-teaching on IT courses
  • Visiting national parks and orphanages
  • Watching documentaries

Timeline

Flower Purchase and Quality Control Officer

Kentegra Pyrethrum Company Limited
04.2021 - Current

Project Marketing Assistant

Elewana Collection
09.2019 - 03.2020

IT Assistant

Nairobi City Water and Sewage Company
05.2018 - 08.2018

DIPLOMA - BUSINESS INFORMATION TECHNOLOGY

MOUNT KENYA UNIVERSITY

KENYA CERTIFICATE OF SECONDARY EDUCATION -

MIANZINI HIGH SCHOOL

KENYA CERTIFICATE OF PRIMARY EDUCATION -

MIANZINI PRIMARY SCHOOL

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Salim Mtonga Chege