GLORY BAKE OKONDO
Nairobi
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Assistant Waiter
Celebrity Cruises
10.2022 - Current
- Assisting the waiter in the service of food and beverages to the guests
- Setting up tables including lines, China, Silverware and glassware’s
- Taking food orders to gallery and collecting dishes and items from it to the service area.
- Removing dishes, Glassware and cutlery from guest tables.
- Assist in general preparation of apparatus salads, Cold dishes, Desserts and brewing coffee and tea.
- Informing the waiter about any event that may up come on service time or request from the guest that need attention.
- Filling salt, pepper, sugar and condiment container.
- Offering and providing any assistance to the guest before leaving tables.
- Polishing glassware cutlery and flatware.
- Cleaning and sanitizing of work station and its equipment according to company standards.
- Serving beverage.
- Menu recommendations upon request.
- Informing customers about the days special meal as per chef instructions.
- Assisting waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managing multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Enhancing customer satisfaction by providing attentive and friendly service during their dining experience.
- Assisting in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
Waitress
The Last Village Lodge
01.2021 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bar Server
Legacy Star Hotel
01.2020 - 12.2021
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
Education
Diplome In Hospitality Management -
Thika Institute of Business Studies
Thika, Kenya11.2020
Kenya Certificate Of Secondary Education -
Kibumbu Secondary School
Meru, Kenya11.2017
Skills
- Cleanliness standards
- Patience and Empathy
- Strong multitasking
- Customer service focus
- Food safety understanding
- Order Accuracy
- Efficient food delivery
- Table setting expertise
- Wine pairing knowledge
- Understanding Dietary Restrictions
- Quality Control
- Safe Food Handling
- Order Taking
- Food presentation
- Guest Relations
Timeline
Assistant Waiter
Celebrity Cruises
10.2022 - Current
Waitress
The Last Village Lodge
01.2021 - 05.2022
Bar Server
Legacy Star Hotel
01.2020 - 12.2021
Diplome In Hospitality Management -
Thika Institute of Business Studies
Kenya Certificate Of Secondary Education -
Kibumbu Secondary School
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