Summary
Overview
Work History
Education
Skills
Certification
reading
Languages
Timeline
Generic

Sahra Mohamed Omar

Summary

Dynamic professional with a strong background in customer service and cash handling at Gayre Restaurant. Proven ability to build relationships and enhance customer satisfaction through effective communication and product knowledge. Skilled in inventory management, consistently improving operational efficiency and fostering a welcoming environment for guests.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shop Assistant

Jinja Female Cloths Shop
01.2025 - 04.2025
  • Assisted customers with product inquiries, providing exceptional service and support.
  • Maintained cleanliness and organization of sales floor, enhancing customer experience.
  • Operated point-of-sale system efficiently, processing transactions accurately.
  • Stocked shelves and ensured product displays were visually appealing and well-maintained.
  • Collaborated with team members to restock inventory during peak hours, improving workflow.
  • Learned store policies and procedures quickly, adapting to new tasks effectively.
  • Engaged with customers to understand needs, fostering a welcoming environment.
  • Supported promotional events by setting up displays and distributing materials to customers.
  • Completed daily tasks accurately and on-time to support shop needs.

English Teacher

Home Tuition
03.2024 - 04.2025
  • Developed tailored lesson plans to meet individual student learning needs.
  • Facilitated engaging discussions to enhance critical thinking and language skills.
  • Assessed student progress through regular evaluations and feedback sessions.
  • Utilized diverse teaching resources, including multimedia tools, to enrich instruction.
  • Adapted instructional strategies based on student performance and feedback.
  • Established positive relationships with students to foster a supportive learning environment.
  • Collaborated with parents to discuss student development and address concerns.
  • Implemented effective classroom management techniques to maintain focus and discipline.
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared comprehensive English curriculum for multiple classes.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Assisted struggling students through targeted interventions, leading to increased academic success.
  • Created and implemented activities to foster critical thinking skills of students.
  • Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
  • Kept classroom organized, clean and safe for students and visitors.
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
  • Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
  • Designed and facilitated group projects to foster teamwork and problem-solving skills.
  • Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
  • Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
  • Attended department meetings to develop and update course curricula.
  • Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
  • Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
  • Mentored new teachers within the department, sharing best practices and offering guidance on effective teaching methods.
  • Boosted student participation by implementing interactive teaching methods and technologies.
  • Organized school-wide events to promote language arts, engaging community in students' learning processes.
  • Engaged parents and guardians in educational process through regular communication and meetings.
  • Developed and executed detailed lesson plans, aligning with curriculum standards and student needs.
  • Created inclusive classroom environment, fostering respect and mutual understanding among students of diverse backgrounds.
  • Collaborated with colleagues to integrate cross-disciplinary approaches into teaching, enriching students' educational experience.
  • Increased students' test scores with strategic review sessions and personalized feedback.
  • Facilitated student-led discussions, encouraging critical thinking and effective communication skills.
  • Mentored new teachers, sharing best practices and strategies for effective English instruction.
  • Utilized multimedia resources to enhance lessons and cater to different learning styles.
  • Enhanced students' reading comprehension with tailored literature assignments.
  • Conducted ongoing assessments to monitor student progress and adjust teaching strategies accordingly.
  • Implemented reward system to motivate students and recognize academic and personal achievements.
  • Adapted teaching materials for virtual learning platforms, ensuring continuity of education during remote learning periods.
  • Coordinated with school's special education team to adapt lessons for students with learning differences, ensuring inclusive learning environment.
  • Engaged parents and guardians in their children's education through regular communication and involvement opportunities.
  • Promoted critical analysis and interpretation skills through in-depth discussions of literary works.
  • Fostered love for reading by curating classroom library with wide range of genres and authors.
  • Contributed to development of school's English curriculum, ensuring it met learning objectives and standards.
  • Improved English proficiency through immersive language activities and real-life conversation practice.
  • Produced engaging lesson plans and activities to help students master learning objectives.
  • Supported students in development of skills and strategies to become independent and successful learners.
  • Encouraged students to take active role in learning and academic success.
  • Monitored student progress and provided feedback to both students and parents.
  • Promoted culture of inclusion, respect and collaboration in classroom.
  • Established and maintained professional relationships with students, staff, parents and community members.
  • Provided guidance and mentoring to students regarding academic, social and emotional issues.
  • Assessed and evaluated student performance through use of standardized testing.
  • Developed and implemented variety of instructional strategies to meet diverse needs of students.
  • Built variety of formative and summative assessments to measure student progress.
  • Created and maintained safe and orderly classroom environment conducive to learning.
  • Assisted in development of extracurricular activities and special events.
  • Utilized data to inform instructional decisions and personalize learning.
  • Supported development of individualized education plans for students with special needs.
  • Developed and implemented behavior management plans to address student issues.
  • Assisted in development of college and career readiness programs.

Cashier

Gayre Restaurant
03.2022 - 05.2023
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Assisted in maintaining a clean and organized work environment, adhering to health and safety standards.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest satisfaction.
  • Collaborated with team members to streamline checkout processes, minimizing wait times for customers.
  • Trained new staff on cash register operations and customer interaction protocols, fostering a supportive learning environment.
  • Implemented inventory management practices by monitoring stock levels and restocking supplies as needed.
  • Developed strong relationships with regular customers, promoting loyalty through personalized service experiences.
  • Identified opportunities for process improvements, contributing to overall efficiency of front-of-house operations.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Enhanced shopping experience, provided product information and location assistance.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

ST. Peters High School in Jinja
Jinja, Uganda
10-2034

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Inventory management
  • Relationship building
  • POS systems

Certification

  • Huckers of charity
  • ST. PETERS high school
  • Primary certificat

reading

I like to read news, novels , history books and several knowledge of reaching, I like to acknowledge information's relating work

Languages

English
Advanced (C1)
busoga
Advanced (C1)

Timeline

Shop Assistant

Jinja Female Cloths Shop
01.2025 - 04.2025

English Teacher

Home Tuition
03.2024 - 04.2025

Cashier

Gayre Restaurant
03.2022 - 05.2023

ST. Peters High School in Jinja

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Sahra Mohamed Omar