Summary

Overview

Work History

Education

Skills

Certification

References

Interests

Timeline

SABRINA NDELA

ICT

Kisumu

Summary

Bachelor of Science in Information Technology graduate (Upper Second Class Honours, Maseno University, 2024) with extensive experience in ICT support, software development, cybersecurity, Networking, and ICT education. Certified Cisco CyberOps Associate with real-world expertise in data management, system troubleshooting, and research assistance. Passionate about using technology to solve problems, improve learning, and contribute to organizational growth in roles involving ICT, data, or teaching.

Overview

years of professional experience

Certifications

Languages

Work History

Online Contributor

OUTLIER.AI

REMOTE

09.2023 - 01.2025

Managed multiple projects simultaneously, ensuring timely delivery of high-quality content under tight deadlines.
Collaborated with graphic designers for visually appealing multimedia content that enhanced user experience.
Improved overall site rankings by producing keyword-optimized content in line with SEO best practices.

Industrial Trainee

Maseno University

Kisumu

05.2023 - 08.2023

Assisted in troubleshooting and resolving hardware, software, and network issues.
Supported installation, configuration, and maintenance of ICT systems.
Conducted database management, backups, and basic security checks.
Provided ICT support to staff and students.
Helped students and staff improve digital literacy and use of ICT systems.

Education

Bachelor of Science - Information Systems

MASENO UNIVERSITY

Kisumu, Kenya

12-2024

KENYA CERTIFICATE OF SECONDARY EDUCATION -

KAWINO SECONDARY SCHOOL

Kisumu, Kenya

04.2001 -

No Degree -

OUR LADY OF PERPETUAL SUCCOUR SECONDARY SCHOOL

TAITA

01.2016

KENYA CERTIFICATE OF PRIMARY EDUCATION -

VOI PRIMARY SCHOOL

VOI

11-2013

Skills

ICT & Networking: Skilled in Troubleshooting Hardware and Software Issues, Installation and Maintenance of ICT Systems, LAN/WAN Configuration, and Database Administration

Programming & Development: Proficient in Java, C#, Python, SQL, HTML, CSS, and JavaScript with Knowledge of Object-Oriented Programming, Software Debugging, and System Design

Cybersecurity: Certified Cisco CyberOps Associate with Hands-On Knowledge of Network Monitoring, Firewalls, Intrusion Prevention, and Data Protection Strategies

Teaching ICT: Ability to Plan and Deliver ICT Lessons, Guide Students Through Practicals, and Promote Digital Literacy at Different Learning Levels

Data & Research: Experienced in Quantitative Data Collection Using SurveyCTO and ODK, with Strong Skills in Data Analysis, Visualization, and Reporting Using Excel and SQL

Digital Tools & Office Applications: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access), Google Workspace, and Online Collaboration Platforms

Communication & Interpersonal: Excellent Written and Oral Communication in English and Kiswahili; Ability to Explain Technical Concepts to Both Technical and Non-Technical Audiences

Problem-Solving & Critical Thinking: Strong Analytical Mindset with the Ability to Identify Issues, Provide Solutions, and Optimize Processes

Teamwork & Collaboration: Experienced in Working in Academic, Research, and ICT Support Teams; Adaptable to Multicultural and Diverse Environments

Adaptability & Learning: Quick to Grasp New Technologies, Open to Continuous Learning, and Highly Flexible in Dynamic Work Settings