Sabrin Yusuf
Nduta
Nairobi
Summary
At Woodvilla Limited, I excelled as a Receptionist, enhancing office efficiency and customer satisfaction through expert scheduling and database management. Leveraging strong organizational and communication skills, I streamlined operations and significantly reduced wait times, demonstrating a commitment to excellence and a results-driven approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Woodvilla Limited
10.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Managed over 50 customer calls per day which increased sales by 10%
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Confirmed appointments, communicated with clients, and updated client records
Education
GED -
Kisra Girls High School
Limuru, Kiambu District, Kenya 01.2017 - 04.2021
Skills
Telephone skills
File Management
Office Management
Scheduling
Administrative Support
Customer/Client relations
Customer and client relations
Data Entry
Time Management
Clerical Support
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Receptionist
Woodvilla Limited
10.2022 - 12.2023
GED -
Kisra Girls High School
01.2017 - 04.2021
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