Sabina Mickeline Osyanju
Office Administrator
Kenya
Summary
Hardworking youth development leader offering expertise in teaching Life skills. Knowledgeable about classroom instruction, individual mentoring and activity planning. Adept at listening and offering relevant and relatable advice.
Poised Customer relations manager with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
Organized and dependable Office administrator, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Community Youth Trainer
KYEOP - Kenya Youth Employmen& Opportunities Project
Kisumu
03.2020 - 07.2022
- Provided one-on-one mentoring to youth in need of extra support.
- Modeled and reinforced positive behaviors with diverse techniques.
- Helped youth learn to identify negative behaviors and triggers.
- Modeled and reinforced positive behaviors with diverse techniques.
- Promoted leadership and self-reliance by teaching youth strategies for managing Emotions, anger and drug abuse issues.
- Educated young people about strategies for driving discussions and promoting social changes.
- Coordinated and managed volunteer activities for community service projects.
- Supported youths through development of new life skills, obtaining resources and transitioning back to society.
- Kept case files updated, accurate and aligned with requirements.
Management & Supervision - Customer Relations Manager
Crown paints K ltd
Kisumu
01.2012 - 07.2019
- Tasks performed;
- Addressed incoming queries from customers in person, over the telephone and through emails or company ticketing systems
- Performed Audits in different departments to ensure compliance with Kaizen, OSHA and safety
- Offered productive solutions to customers to ensure that they are satisfied with the service and return for more
- Designed, implemented and tracked databases to track and report customer data to follow up and ensure customer retention
- Ensured that staff are available to handle all queries and service requirements of customers
- Trained associates and customer service team on service standards and appropriate front line etiquette
- Coordinated efforts with warehouses and storage areas to ensure that customers’ orders are filled in a timely and accurate manner
- Performed market research to decipher how the competition is faring and provide correlating reports
- Participated in planning of future needs of the department, placing requisitions for what is needed and receiving the supplies ensuring it matches what was requisitioned
- Motivate and maintain teamwork amongst customer service team and at the same time maintain discipline and uphold ethics among customer service staff
- Planned, scheduled and ensured success of all departmental meeting
- Achievement - My innovation project for online chat and sales through company website was approved, it generated more sales and improved customer turnaround in communication
- Result – I was promoted rapidly from Customer service assistant to Customer Relation Manager b.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Gained knowledge of company policies, protocols and processes.
- Analyzed customer feedback to identify areas for improvement.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Conceptualized innovative sales solutions to increase company revenue.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Office Administrator
Horizon Contact Centers
Nairobi
01.2010 - 01.2011
- Answered phone calls, note down specific information or recorded as voice messages, transferred calls to different offices
- Resolved customer complaints
- Made travel arrangements for mobilizing employees and departmental personnel
- Scheduled appointments
- Answered queries of visitors about meeting times
- Answered all non-members questions
- Guided guests about general location of various blocks in the building
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Organized, facilitated and participated in community service efforts.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for [Number] employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Typed and edited memos
- Maintained daily stocks c
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Office Administrator Coordinator
Heritage Safaris
nairobi
01.2007 - 01.2008
- Main Tasks performed;
- Provided direct assistance to a senior the general manager responsible who was managing the whole company
- Assisted with general accounting functions; maintained journals
- Provided assistance in the coordination of service-wide activities (meetings, training, etc.), special projects and events
- Took part in orienting new staff to relevant administrative procedures and practices and
- Reviewing outgoing materials and correspondence for internal consistency and conformity with established procedures
- Ordering and maintains supplies for department
- Processing paperwork for new hires, mails new employment packets and types offer letters
- Consistent presentation of a professional image, both on the phone and in person
- Contribution on any special projects
- Consult with customers about their product or service needs or their wants
- Receive customer calls of requests for products and services.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Organized, facilitated and participated in community service efforts.
- Reconciled account files and produced monthly reports.
- Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
BBA - Strategic Management
Kenyatta University
Nairobi 06.2021 - 02.2022
Bachelor of Commerce - Finance option
Makerere University
01.2002 - 01.2005
A level - undefined
Cardinal Otunga Girls High School
01.1995 - 01.1998
Kenya Certificate of Secondary Education - undefined
Tororo Progressive Academy
01.1999 - 01.2000
Skills
Program coordination
undefinedAccomplishments
- Supervised team of 50 staff members.
- Youth Community Trainer - Life Skills
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing 98% in ISO, OSHA and KAIZEN with accuracy and efficiency in my department.
- Documented and resolved customer complaints which led to increased sales and customer loyalty.
- Collaborated with team of UPLIFT SERVICE(RAUMAN KAUFMAN) in the development of excellent customer service modules.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
BBA - Strategic Management
Kenyatta University
06.2021 - 02.2022
Community Youth Trainer
KYEOP - Kenya Youth Employmen& Opportunities Project
03.2020 - 07.2022
Management & Supervision - Customer Relations Manager
Crown paints K ltd
01.2012 - 07.2019
Office Administrator
Horizon Contact Centers
01.2010 - 01.2011
Office Administrator Coordinator
Heritage Safaris
01.2007 - 01.2008
Bachelor of Commerce - Finance option
Makerere University
01.2002 - 01.2005
Kenya Certificate of Secondary Education - undefined
Tororo Progressive Academy
01.1999 - 01.2000
A level - undefined
Cardinal Otunga Girls High School
01.1995 - 01.1998
Similar Profiles
Ethan MowersEthan Mowers
Production Assembler at Youth Opportunities LimitedProduction Assembler at Youth Opportunities Limited
DANIELLE BURTONDANIELLE BURTON
Senior Customer Experience Specialist at Youth Opportunities UnlimitedSenior Customer Experience Specialist at Youth Opportunities Unlimited
EFLIN ALDAKHIEFLIN ALDAKHI
Youth job connection summer training at Youth Opportunities UnlimitedYouth job connection summer training at Youth Opportunities Unlimited