Sabiha Suthar

• Developed and implemented strategies for top-tier customer service. Managed to attend to over 30 customers queries in one day
• Conducted cash and key audits for controls and compliance.
• Communicated with Branch Operations Manager to inform of quality control checks and findings.
• Assisted clients with issues or requests and mentored employees on customer service techniques.
• Analyzed business processes to identify cost savings and operational efficiencies.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Mentored team members to enhance professional development and accountability in workplace.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Directed work of employees, monitoring quality, compliance and productivity.

• Provided strong leadership to enhance team productivity and morale.
• Implemented and developed operational standards, policies and procedures.
• Produced staffing matrix to provide adequate coverage of department.

• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided primary customer support to internal and external customers.
• Communicated with clients regarding account services, statements, and balances.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Tracked customer service cases and updated service software with customer information.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Produced high-quality communications for internal and external use.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Managed calendars and scheduled appointments to maintain smooth flow of operations.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Reviewed files, records and other documents to obtain information to respond to requests.

• Interacted with customers by phone, email, or in-person to provide information.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Processed documents and materials to disseminate information to appropriate parties.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Managed efficient cash register operations.
• Prioritized helping customers over completing other routine tasks in store.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Built positive relationships with customers to increase repeat business.
• Oversaw personal performance, corrected problems, and increased efficiency to maintain productivity targets.
• Quickly and accurately counted drawers at start and end of each shift.
• Kept orderly and accurate accounting records by monitoring sales documentation.