RYAN SHEM MAKOMERE
Equipment Operator
Nairobi
Summary
Diligent equipment operator trained to run multiple types of equipment both in the airside and on the landside. Works great with team members to maintain open communication and strict safety standards. Reliable in completing accurate work and keeping machinery in peak condition.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Agent
KENYA AIRWAYS Limited
03.2019 - 03.2025
- Customer service for Kenya Airways Limited
- Passenger check-in
- Travel document checks at the check-in: Passport validity and verification
- Visa validity and verification where applicable
- Passenger boarding and coupon tallying
- Interline passenger and baggage transfer
- Transfer and Service Desk
- International Arrivals and Transfer desk – Duties
- Hotel and transport management
- Providing accommodation for disrupted passengers due to Delays and reschedules and Cancellations
- Providing transports for passenger drop off and pick up from the hotel
- Reconciliation of the balance (money) for deliveries of luggage to towns outside Nairobi
- Direct guests to their respective gates for their connecting flights
- Transfer guest to next flights in case of misconnection
- Rebook guests to other airlines in case they missed their connecting flights
- Facilitate visas for guest’s accommodation when they miss their flight or during long layover during transit time
- Facilitate guests to hotel by providing hotel and transport vouchers
- Selling and charging guests for auxiliary services like extra leg room, upgrade to business class, selling the emergency exit and business class lounge
- Quick connecting guests with minimum connecting time to their flights
- Rebooking and rerouting guests in case of flight delays and flight cancellation
- Writing meal vouchers to guests who have misconnected their flights
- Opening reports for unclaimed luggage and tracing for their rightful owners
- Call centre
- Calling and updating passengers on the status of their missing luggage
- Following up with other stations in regards to missing luggage for them to forward to the required station
- Forwarding of insurance forms to passengers after 7 days of tracing luggage
- Ensuring the Lounge is well stocked
- Checking flight status and updating passengers in case of any changes
Equipment Operator
KENYA AIRWAYS LIMITED
Nairobi, Nairobi Province
01.2015 - 02.2019
- Operated machining equipment safely with team of operators both in the airside and landside
- Maximized productivity with efficient scheduling and allocation of equipment resources.
- Facilitated seamless communication among team members, leading to improved collaboration during complex projects involving multiple pieces of heavy machinery.
- Achieved smooth workflow transitions by coordinating effectively with other operators during shift changes.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Operated range of heavy equipment on regular basis with advanced skill.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Maintained and cleaned equipment after each job and inspected.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Reduced equipment breakdowns with proactive identification and resolution of potential issues.
- Enhanced safety protocols by rigorously following operating procedures for heavy machinery.
Education
High School Diploma -
Ingotse High School
Kakamega, 01.2006 - 12.2009
Certificate - Airline Passenger Customer Handling And Equipment
Kenya Airways Pride Centre
Nairobi 01.2014 - 12.2014
Diploma - Public Relations And Creative Advertising
Masinde Muliro University
KAKAMEGA 01.2011 - 12.2012
Skills
Task prioritization
undefinedAccomplishments
- Chosen and trained as a Fire Marshall and a First Aider from my department.
- Got a congratulatory mail from my manager for handling a cancelled flight well in order.
- Facilitation of their accommodation.
- Transportation from the hotel and back.
- Ensuring correct rebooking of their itinerary.
Personal Skills
- Exceptional communication skills.
- Cultural awareness and sensitivity.
- Adaptability and resilience.
- Attention to details.
- Integrity and professionalism.
- Teamwork and collaboration.
- Time management and multitasking.
- Heavy & Light Vehicle Operation
- Airside & Landside Safety Procedures
- Equipment Handling & Ramp Safety
- Fluent in Written & Spoken English
- Computer Literacy
- Incident/Accident Reporting
- Basic Numeracy & Literacy
Personal Information
- ID Number: 28577302
- Passport Number: A2612523
- Date of Birth: 09/12/90
- Nationality: Kenyan
- Religion: Christian
Timeline
Customer Service Agent
KENYA AIRWAYS Limited
03.2019 - 03.2025
Equipment Operator
KENYA AIRWAYS LIMITED
01.2015 - 02.2019
Certificate - Airline Passenger Customer Handling And Equipment
Kenya Airways Pride Centre
01.2014 - 12.2014
Diploma - Public Relations And Creative Advertising
Masinde Muliro University
01.2011 - 12.2012
High School Diploma -
Ingotse High School
01.2006 - 12.2009
Similar Profiles
GERTRUDE LWANGAGERTRUDE LWANGA
Fahari Innovation Hub Assistant at Kenya AirwaysFahari Innovation Hub Assistant at Kenya Airways
AGATHA KOINAGATHA KOIN
TEAM LEADER -PASSENGER SERVICES at SWISSPORT KENYA LIMITEDTEAM LEADER -PASSENGER SERVICES at SWISSPORT KENYA LIMITED
Namuye Kaliwanda MudendaNamuye Kaliwanda Mudenda
Director - Technical and Projects Board Committee at Lusaka South Multi Facility Economic Zone LimitedDirector - Technical and Projects Board Committee at Lusaka South Multi Facility Economic Zone Limited
Samuel IgutaSamuel Iguta
ACCOUNTANT at MEDPLUS HEALTHCARE SOLUTIONS LIMITEDACCOUNTANT at MEDPLUS HEALTHCARE SOLUTIONS LIMITED
GODFREY KAMAU NG’ANG’AGODFREY KAMAU NG’ANG’A
Attachment at OCTAGON BUILDERS AND GENERAL SUPPLIERS LIMITEDAttachment at OCTAGON BUILDERS AND GENERAL SUPPLIERS LIMITED