RYAN MBURU KIPKOSGEI
Nairobi, Nairobi Province,30
Summary
I am a dedicated and proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. I multitask effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
3
3
years of professional experience
Work History
Optician
Owner
03.2020 - 05.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Education
Attained Diploma Level 6 -
EYE RAFIKI TRAINING INSTITUTE
01.2023
Kenya Certificate of Secondary Education -
VIHIGA HIGH SCHOOL
01.2016
Kenya Certificate of Primary Education -
St. Stephen’s ACK Primary School
01.2012
Skills
- Customer Service
- Computer skills
- Attention to Detail
- Teamwork
- Adaptability
- Excellent written and non-verbal communication skills
Accomplishments
- Received positive feedback from customers for excellent service and personalized care.
- Successfully trained new technicians on the use of advanced optical equipment and techniques.
Identificationno
35807946
Language
English and Kiswahili
Personal Information
- Date of Birth: 11/22/98
- Gender: Male
- Nationality: Kenyan
- Religion: Christian
References
Winne Mandela, Eye Rafiki Principal, 0784302914
Volunteer Experience
Worked with local health centres in conducting Visual Screening Events in providing free eye check-ups and affordable spectacles to the needy in the rural areas of Moi's Bridge ward.
Timeline
Optician
Owner
03.2020 - 05.2023
Attained Diploma Level 6 -
EYE RAFIKI TRAINING INSTITUTE
Kenya Certificate of Secondary Education -
VIHIGA HIGH SCHOOL
Kenya Certificate of Primary Education -
St. Stephen’s ACK Primary School
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