Ruth Waithera Ngugi
Business Administration
Kiambu,Kikuyu
Summary
Office Administrator and Customer Relations Executive with over 5 years of successful experience in Office Administration and Customer Care Relations. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Relationships and Administration. Motivated to learn, grow and excel. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Customer Care Representative
Eagle Eye Laser and Diagnostics Centre
Nairobi, Kenya
12.2012 - 12.2014
- Answered calls, emails and addressed customer inquiries, solving problems and providing product information.
- Described product highlights and benefits to help guide patients in making decisions.
- Explained charges, fees, terms of sales and service agreements to over customers daily.
- Assisted call-in customers with questions and booking appointments.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Reduced spending by negotiating beneficial deals to secure ideal rates.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Managed billing, service and account issues for customers.
Education
Degree in Business Management - Business Management
11.2020 - Current
Administrative Human Resource
04.2020 - 04.2020
Diploma in Business Administration- Finance Option
05.2016 - 12.2018
Certificate in Business Adminstration
04.2016 - 12.2017
Timeline
St.Pauls University - Degree in Business Management, Business Management
11.2020 - Current
Udemy - , Administrative Human Resource
04.2020 - 04.2020
St. Pauls University - , Diploma in Business Administration- Finance Option
05.2016 - 12.2018
St. Pauls University - , Certificate in Business Adminstration
04.2016 - 12.2017
Customer Care Representative - Eagle Eye Laser and Diagnostics Centre
12.2012 - 12.2014
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