Ruthanne Atieno Auma

• Engaging clients in meaningful and pleasant conversations to build positive rapport while maintaining professional boundaries
• Inspecting wounds, changing dressings, handling personal hygiene
• Helping clients with mobility issues change position to prevent sores and blood clots
• Encouraging clients to complete exercise routines prescribed by healthcare professionals
• Maintaining accurate records detailing client care activities
• Producing comprehensive shift reports daily, outlining incidents, client issues and medication management.
• Handling ambulation and transfer assistance with proper lifting techniques
• Guiding family members through emotionally challenging situations

• Providing personal, social and domestic care support, adhering to individual care and support plans.
• Changed and distributed linen swiftly to support sterilisation and comfortable bedding for patients
• Ensured safe and secure living conditions for patients, reducing risk and enhancing the quality of life

• Assisted clients with bathing, grooming, oral care, bed making, toileting support and maintenance of urinary catheters
• Aided nurses with clinical triage by monitoring patients' temperature, pulse and respiration
• Kept accurate records to support tracking, diagnosis and providing initial treatment
• Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstances
• Charted daily observations and mobility activity to aid continued patient assessment

Achievements:

• Recognised by the Head Nurse for excellent communication skills and a friendly approach
• Suggested the use of air mattresses for patients with comatose conditions, hence decreasing their chances of infection and bedsores

• Established and maintained excellent relationships with customers and handled enquiries
• Maintained working knowledge of products and services to answer customers' queries
• Updated and maintained client profile information using information gathered from customers
• Dealt with external and internal mail and distributed it to the appropriate departments
• Suggested new products from transaction history and preferences

• Liaised with company suppliers to arrange collections, item repairs and correspondence, delivering outstanding end-to-end service
• Signed up customers to loyalty programmes, enabling further promotional and advertising opportunities
• Worked as part of a sales team identifying upselling and cross-selling opportunities and driving sales
• Collected customer feedback about products from varied platforms and issued surveys to measure satisfaction against set standards