RUTH WANJERI
Nairobi,Kenya
Summary
Conscientious Medical Office Assistant known for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and electronic health records management. Excel at communication, problem-solving, and time management, ensuring smooth office operations and positive patient experiences.
Overview
2
2
years of professional experience
2029
2029
years of post-secondary education
Work History
Medical Office Assistant
Bliss hospital
Nairobi , Kenya
11.2024 - 07.2025
- Managed patient appointments and scheduling at a busy healthcare facility.
- Assisted healthcare providers with patient intake and medical record management.
- Maintained cleanliness and organization in examination rooms and waiting areas.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Facilitated the flow of information using electronic health record systems effectively.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Greeted patients and visitors in a professional and friendly manner.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Maintained a clean work environment by adhering to infection control protocols.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Medical Office Assistant
Thika level 5 hospital
Thika, Kenya
08.2023 - 09.2024
- Managed patient appointments and scheduling at a busy healthcare facility.
- Assisted healthcare providers with patient intake and medical record management.
- Maintained cleanliness and organization in examination rooms and waiting areas.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Supported billing processes by collecting payments from patients accurately.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
Education
Our Lady of Fatima Girls High School
Nairobi , KenyaDiploma - Health Records And Information Technology
Kenya Medical Training College
Nairobi , Kenya 03.2021 - 06.2023
Certified Information Technician - Computer Applications Development
Gituamba Polytechnic
Nairobi , Kenya 01.2019 - 03.2019
Skills
- Electronic health records
- Patient scheduling
- Medical billing
- Customer service
- Data entry accuracy
- Medical office equipment
- Medical records management
- Coding procedures
- Medical reception
- Medical terminologies
- Appointment scheduling
- Filing and sorting
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Medical Office Assistant
Bliss hospital
11.2024 - 07.2025
Medical Office Assistant
Thika level 5 hospital
08.2023 - 09.2024
Diploma - Health Records And Information Technology
Kenya Medical Training College
03.2021 - 06.2023
Certified Information Technician - Computer Applications Development
Gituamba Polytechnic
01.2019 - 03.2019
Our Lady of Fatima Girls High School