Ruth Waithera Muchiri
Counselling/Clinical Psychologist
Nairobi
Summary
Dedicated Counselling and Clinical Psychologist with three years of experience in mental health care and strong commitment to client well-being. Working with diverse clients who have various emotional, mental, and behavioral challenges. Competent in therapeutic intervention, psychological assessment, and crisis management. Keen on collaborative team efforts, adaptability, and achieving positive outcomes. Skilled in cognitive-behavioral therapy, patient counseling, and case management, with focus on evidence-based practices.
Overview
27
27
years of professional experience
9
9
years of post-secondary education
Work History
Counselling & Clinical Psychologist
Private Practice
10.2021 - Current
- Facilitating individual and group counselling sessions
- Collaborating with diverse teams to ensure comprehensive client care, considering all health aspects.
- Developed and implemented comprehensive treatment plans for clients, resulting in improved mental health and wellbeing.
- Conducted psychological assessments for adults and children to help address variety of clinical concerns.
- Led group therapy sessions for diverse populations, fostering a supportive environment for growth and healing.
- Educated family members about psychiatric disorders and their impact on individuals'' emotional well-being, fostering greater understanding among support systems.
- Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems.
- Provided crisis intervention services during critical situations, ensuring patient safety and stabilization.
- Assisted clients in developing coping strategies for managing stressors associated with daily living or specific mental health concerns.
- Mentoring counsellors in training on best practices, counseling techniques and assessment.
Business Consultant
Private Practice
04.2013 - 01.2019
- Supporting businesses in training, customer service, marketing strategies, back office efficiency and Management
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Customer Service Supervisor
TOTAL KENYA LIMITED
03.2010 - 04.2013
- This position was responsible for ensuring excellent customer service delivery to the Total customer base
- Coaching, mentoring and supervising a team of Customer Service Executives
- Ensured excellent customer service was delivered through tracking the call centre telephone system to ensure that customer calls were attended to in a timely manner and all queries and complaints were resolved in a timely manner
- Liaise with the depots, customers, territory managers and the finance team, to ensure that all matters relating to customer supplies are resolved
- Ensure the smooth running of staff shifts to ensure optimal staffing levels depending on the work demands
- Supervise customer service executives to ensure that all customer documentation is handled as required by the ISO standards
Territory Manager
TOTAL KENYA LIMITED
06.2009 - 03.2010
- The position was responsible to achieve sales targets through sales to Consumer accounts and Resellers
- Managed credit performance ensuring that payment targets are met
- Managed a team of Resellers, who purchase product for the purpose of resale to other service stations and industries
- Market Intelligence: ensured that prices reflected market trends and monitored competitor activity
- Achieved set Health Safety and Environmental targets
Retail Business Consultant
CHEVRON KENYA LIMITED (FORMERLY CALTEX KENYA LTD)
12.2002 - 06.2009
- This position was responsible for recruiting, training and managing retailers while overseeing a turnover of US$0.9-1.9 Million per month
- Led a team of 23 retailers to attain a combined sales target of USD$ 12M Per annum, met operating standards, realized service stations potential and ensured maximum return on investment
- Coached and mentored retailers and their staff in customer service, business management systems and all other aspects of the site/convenience store operations
- Managed credit performance, ensured that target credit metrics were met, and retailers’ were trading within their credit terms
- Tracked competitor activity and used the information gained from market intelligence to grow market share
- Initiated site-specific promotions and ensure that all brand and sales promotion programs were executed effectively and efficiently
Merchandising Officer
CHEVRON KENYA LIMITED (FORMERLY CALTEX KENYA LTD)
08.2002 - 12.2002
- This position was responsible for monitoring the sales and promotional campaigns around 22 convenience stores countrywide
- Conducted regular competitor analysis to stay current on industry trends and identify areas for improvement in store operations.
- Enhanced product visibility by implementing strategic merchandising plans and store layouts.
- Coordinated the maintenance and replacement of office equipment
- Evaluated and developed employee skills, identifying progress areas and making continuous formalized coaching for their development
Customer Service Officer
CHEVRON KENYA LIMITED (FORMERLY CALTEX KENYA LTD)
12.2000 - 08.2002
- This position was responsible for providing world-class customer care ensuring that every client contact received ideal service and solutions the first time around
- Coordinated receipt of customer queries channelling them to the right department and provided customers with helpful information
- Prepared monthly reports on customer complaints, suggestions and feedback and submitted them to Management
- Coordinated and implemented a customer service survey program that would provide useful information in improving our customer service levels
- Assisted in administering retail customer service incentives and rewards, promotional activities and retailer conferences
- Maintained a database of retailer applications, responded to their queries, conducted the initial evaluations and corresponded to them on the same
- Oversaw requisition processes and followed up with suppliers on distribution and payment
Management Trainee
FIRST AMERICAN BANK
11.1998 - 12.2000
- This position was responsible for ensuring diligence in appropriating bank services to customers within the Credit, Treasury and Customer Service Departments
- Conducted periodic surveys on customer to measure service levels and seek customer feedback; then analysed and interpreted the findings and made recommendations to management
- Maintained high customer retention rates by building rapport with customers, providing exemplary service, and regular follow-ups
- Facilitated resolution of customer queries and to the extent possible, provided customized solutions
Treasury
FIRST AMERICAN BANK
11.1998 - 12.2000
- Promoted the banks Treasury offering e.g
- Cash deposits, trading bonds and treasury bills with great success
- Communicated to both corporate and individual depositors on fixed and call deposits
- Negotiated rates on deposits and foreign exchange
- Engaged in inter-bank borrowing and lending
- Monitored the money market to maximize profit in inter-bank trading
Agency Sales Representative
AAR HEALTH SERVICES
08.1998 - 11.1998
- Actively sold AAR solution packages and originated new business contacts to meet the set quarterly target
- Effectively sold AAR solution packages, bringing in 6 new clients within 3 months
- Evaluated competition trends to assist if formulation of penetration strategies
- Analysed and optimised market opportunities thus increasing the organizations market share
- Selected target markets and devised appropriate strategies to reach them
- Provided after sales customer care
Education
Masters Degree - Clinical Psychology
Daystar University
Nairobi, Kenya 09.2022 - 11.2024
Trainer of Trainers/Facilitators - undefined
Amani Counselling Ceentre and Training Institute
Diploma - Counselling Psychology
Catholic University through Amani Counselling Centre and Training Institute
CIM (UK) - Professional Postgraduate Diploma - Marketing
Chartered Institute of Marketing-UK
BCOM Bachelor of Commerce Degree - Marketing and Business Administration
Daystar University
01.1994 - 01.1998
Kenya Certificate of Secondary Education - undefined
Moi Girls School Nairobi
01.1990 - 01.1993
Skills
Mental health treatment
Life Skills Training
Facilitating workshops and training
Psychological testing
Cognitive behavioral therapy
Family counseling
Group therapy
Stress reduction techniques
Research
Administration and management
Affiliations
- Associate Counsellor (KCPA)
- Associate Member of the Chartered Institute of Marketing-UK (CIM)
- Member of the Kenya Institute of Management (KIM)
Training
- Customer Service Excellence, Inoorero University
- Chartered CPD Program, Chartered Institute of Marketing-UK
- Enhance Selling Skills, Hawkins and Associates
- Financial Management for Non-financial Managers, Chevron SA
- Negotiation and Coaching Skills, Chevron SA
- Chevron Project Development and Execution Process, Chevron Kenya
- Health Environment and Safety Training, Chevron Kenya
- The Chevron Retailer Initial Dealer Training Course, Chevron SA
- Loss and Prevention Systems (LPS), Chevron Kenya
- Merchandising, Chevron Kenya
Timeline
Masters Degree - Clinical Psychology
Daystar University
09.2022 - 11.2024
Counselling & Clinical Psychologist
Private Practice
10.2021 - Current
Business Consultant
Private Practice
04.2013 - 01.2019
Customer Service Supervisor
TOTAL KENYA LIMITED
03.2010 - 04.2013
Territory Manager
TOTAL KENYA LIMITED
06.2009 - 03.2010
Retail Business Consultant
CHEVRON KENYA LIMITED (FORMERLY CALTEX KENYA LTD)
12.2002 - 06.2009
Merchandising Officer
CHEVRON KENYA LIMITED (FORMERLY CALTEX KENYA LTD)
08.2002 - 12.2002
Customer Service Officer
CHEVRON KENYA LIMITED (FORMERLY CALTEX KENYA LTD)
12.2000 - 08.2002
Management Trainee
FIRST AMERICAN BANK
11.1998 - 12.2000
Treasury
FIRST AMERICAN BANK
11.1998 - 12.2000
Agency Sales Representative
AAR HEALTH SERVICES
08.1998 - 11.1998
BCOM Bachelor of Commerce Degree - Marketing and Business Administration
Daystar University
01.1994 - 01.1998
Kenya Certificate of Secondary Education - undefined
Moi Girls School Nairobi
01.1990 - 01.1993
Trainer of Trainers/Facilitators - undefined
Amani Counselling Ceentre and Training Institute
Diploma - Counselling Psychology
Catholic University through Amani Counselling Centre and Training Institute
CIM (UK) - Professional Postgraduate Diploma - Marketing
Chartered Institute of Marketing-UK
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