RUTH OTIENO
Nairobi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
23
23
years of post-secondary education
2
2
Languages
Work History
Contact Center Agent
CCI Kenya
4 2022 - 4 2024
- Receiving and dispositioning calls
- Providing clear, accurate, timely and professional communication to callers in a courteous manner
- Ensuring data accuracy by following verification procedures
- Ensuring the customers make the right buying decisions, armed with accurate information
- Identify when a customer is complaining and provide the best solution that is aligned with business processes
- Making follow-ups with customers and forwarding all filed claims to the appropriate for handling and investigation
- Managing and protecting the reputation of the company and its clients.
Service Coordinator
Express Automation
2017.10 - 2020.12
- Receiving and booking calls
- Assigning calls to technicians
- Clearing job cards in the system
- Preparing quotations and sending them out to clients
- Generating invoices
- Debt collection
- Making follow-ups from clients
- Organizing, supervising and documenting the training of technicians.
Managing Partner
Bushfire Designs and Candy & Spice Salon
2014.02 - 2020.11
- Building and maintaining a client base
- Ensuring customer satisfaction at all times
- Ensuring the products and services used are of the best standards
- Daily, weekly and monthly planning for routine and maintenance activities
- Bookkeeping and budgeting for the day to day activities
- Maintaining payroll, hiring staff and ensuring their well being is always achieved
- Updating the company websites and marketing their products and services
- Purchasing of products required.
General Manager
Le Palanka Restaurant
2016.12 - 2017.02
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels
- Ordering supplies
- Producing staff rotas
- Handling customer inquiries and complaints
- Taking reservations
- Greeting and advising customers
- Problem-solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Setting targets
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant.
Systems Administrator
CFC Stanbic Bank
2007.12 - 2014.02
- Running End/Start of day processes including system and data backups
- Printing reports and statements and ensuring they are distributed in time
- Supporting users in the various systems
- Monitoring system, network and data storage capacity
- Performing routine morning and afternoon checks on the system and various databases and reporting any irregularities
- Setting and maintaining policies and rights/security within a Windows 2003/2007 server environment: Firewalls Switches Routers VPN Wireless Access points
- Hands on experience in Desktop, laptop installation (Windows, Office, Antivirus, etc) and problem resolution
- Implementing and administrating common TCP/IP - based services
- Conducting routine systems clean-ups and other database/file management activities
- Monitoring the ATM server and network activity and advising the ATM custodians of any downtime
- Day to day operations, maintenance, supervision and monitoring the quality of the network platforms, IT, and customer services, initiating the corrective actions when necessary to maintain successful operation of the network platforms
- Daily maintenance and problem resolution, operating system patches and software upgrades and routine hardware configuration.
Education
Bsc (Hons) in computing -
KCCT (University of Portsmouth, UK) - ONLINE
2016.01 - 2018.04
B.Sc. Information Technology, 2nd Class Honors - Upper Division - undefined
JKUAT
2006.01 - 2008.04
Diploma in Information Technology - undefined
JKUAT
2002.01 - 2005.04
International Computer Driving License - undefined
Institute of Advanced Technology
2001.01 - 2002.04
K.C.S.E. - undefined
St. George's Girls Secondary School
1998.01 - 2001.04
K.C.P.E. - undefined
Moi Educational Centre
1987.01 - 1997.04
Skills
- Documentation And Reporting
- Follow-up skills
- Gathering information
- Customer Relationship Management
- Interpersonal Skills
- System Documentation
- Product and service knowledge
- Recordkeeping strengths
- Administrative and Office Support
Professional courses
- 2005, Fourth Dimension Computer College, V.O.I.P. and Wireless Networking, Quickbooks, Adobe Pagemaker
- 2003, Institute of Advanced Technology, Certificate in Computer Programming
Other skills
- 2003, Rocky Driving School ltd, Diploma in Advanced Driving Class (BCE)
- 2005, AMREF KENYA, Certificate in First Aid
Telephone
0721 398 702
Personal Information
- Hobbies: Travelling, Reading, Writing, Choir, Board games
- Date of Birth: 05/23/83
- Nationality: Kenyan
- Marital Status: Single
References
- Vishal Shah, Express Automation, Head of Technical, P.O. Box 22709 - 00400, Nairobi, +254 735666999
- Peter Ngugi, Stanbic Bank Kenya, People & Culture Business Partner, P.O. Box 30084 - 00100, Nairobi, +254700872579
- Ruth Wanjohi, Stanbic Bank Kenya, Customer Relationship Analyst, P.O. Box 30084 - 00100, Nairobi, +254 722625794
- Serah Kituu, Office of the Auditor General, ICT - Software & Application, P.O. Box 30550 - 00100, Nairobi, +254 717252726
Timeline
Service Coordinator
Express Automation
2017.10 - 2020.12
General Manager
Le Palanka Restaurant
2016.12 - 2017.02
Bsc (Hons) in computing -
KCCT (University of Portsmouth, UK) - ONLINE
2016.01 - 2018.04
Managing Partner
Bushfire Designs and Candy & Spice Salon
2014.02 - 2020.11
Systems Administrator
CFC Stanbic Bank
2007.12 - 2014.02
B.Sc. Information Technology, 2nd Class Honors - Upper Division - undefined
JKUAT
2006.01 - 2008.04
Diploma in Information Technology - undefined
JKUAT
2002.01 - 2005.04
International Computer Driving License - undefined
Institute of Advanced Technology
2001.01 - 2002.04
K.C.S.E. - undefined
St. George's Girls Secondary School
1998.01 - 2001.04
K.C.P.E. - undefined
Moi Educational Centre
1987.01 - 1997.04
Contact Center Agent
CCI Kenya
4 2022 - 4 2024
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