RUTH OLUOCH
Nairobi
Summary
A dynamic, versatile, accomplished, and result-oriented Professional in the areas of Sales, Business Development, and Account Management with over deade of experience cutting across Information Technology (IT), Fintech, Transport & Logistics, and FMCG industries while working within a fast-paced environment. Adept at Business Analytics, Market Intelligence, Relationship Management, Trade Development, Marketing, Project Management, Partner Relations, B2B & Business to Consumer selling and marketing communications, and consumer and trade promotions among others coupled with an understanding of the P&L Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Executive (Retention and Optimization)
Little Limited
11.2022 - Current
- Identified new business opportunities among existing clients: for Stanbic Bank, provide services of 1 million monthly, For NCBA different services such as Transport, Airtime and food, amounting to $60,000 monthly
- Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.)
- Handle escalations adeptly: Resolve support inquiries promptly and effectively to guarantee a superior customer experience
- Drive innovation: Spearhead innovative ideas and streamline processes to optimize operations and exceed customer expectations
- Develop account plans and strategies and execute on them to retain and increase revenue and market share within your accounts
- Regular reporting on sales activities, opportunities, threats, project progress
- Came up with a structure to assist collection department to collect pending payments
- Drive solutions-orientated efforts that address the customer situation
- Building and maintaining strong relationships with customers.
Account Management/Business Development/Project Management Officer
SG Newtech
04.2020 - 10.2022
- Identified new business opportunities among existing clients: for Stanbic Bank, provide services of 1 million monthly, For NCBA different roles such as BAU Support which was amounting to $50,000 per quarter and other change requests
- Managed bank needs and related issues for several banks at the same time
- Collaborated with executive management to develop and plan a cloud migration center of excellence
- Acted as the point of contact in communicating project status to all stakeholders
- Advised the stakeholders and project selection
- Management of tender writing process resulting to contract award like NCBA BAU support, T24 Implementation for Akiba Bank
- Managed a T24 Training from start to finish
- Knowledge of CRM tool - Salesforce
- Always delivered the project on time, on budget, and on scope
- Created a generic communication plan that was used a standard for all the company's projects
- Supported project leads in coordinating project activities and resources
- Successfully scheduled 2 meetings and a large annual event simultaneously, without a single evident problem on any of the 4 occasions during my tenure as PMO
- Assisted the finance department in doing company collections that enabled the organization reach targets each quarter.
Executive Assistant/ Administrator
AUA Industria
01.2017 - 03.2020
- Effectively handled facilities management that includes overseeing maintenance of the establishment
- Streamlined office workflow by organizing files and records, increasing efficiency by 40%
- Coordinated Human Resource functions such as recruitment, records management
- Reduced executives' travel expenses by $400 per month by incorporating the services of a less expensive travel agent.
Executive Secretary
Guaranty Trust Bank
09.2014 - 12.2016
- Implemented a novel filing system that dynamically assigned library numbers to folders
- Streamlined the client scheduling system, resulting in increased communication between the office and clients
- Successfully implemented a client information system, decreasing information pulling time by 80%
- Assisted new staff members to adjust to the new office environment quickly
- Streamlined office workflow by organizing files and records thus increasing efficiency.
Education
B.A. in Public Relations -
St. Paul University
11.2013
Skills
- Sales Management
- Operations
- Business Planning
- Project Management
- Territory and Account Development
- Revenue and Profit Growth
- Client Relations and Negotiation
- Project management
- Office administration
- Knowledge of Agile CRM: Salesforce Strategic & forward thinking Conflict management and Problem-solving
- MS Office
- Data Analysis
- Operational Effectiveness
- Written and verbal communication
- CRM software expertise
- Account Management
Accomplishments
- Collaborated with team from different departments in the development of Cloud Journey Migration.
- Achieved revenue of $50,000 every quarter by providing BAU Support at NCBA Bank.
- Supervised team of six staff members on strategies to generate leads.
- Achieved Revenue amounting to Kshs 87million through effectively helping with collections.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
Certificate of Recognition by Little Cab Limited, 2022
Training
- Sales and Account Management training organized by the parent company - Software Group, January 2022
- Account Management Certificate, January 2022
- Presentation Skills, May 2021
- Strategic Skills, May 2021
Certification
- Account Management - Udemy
- Strategy Skills - Udemy
- Presentation Skills - Udemy
Timeline
Account Executive (Retention and Optimization)
Little Limited
11.2022 - Current
Account Management/Business Development/Project Management Officer
SG Newtech
04.2020 - 10.2022
Executive Assistant/ Administrator
AUA Industria
01.2017 - 03.2020
Executive Secretary
Guaranty Trust Bank
09.2014 - 12.2016
B.A. in Public Relations -
St. Paul University
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