RUTH ODIERO
Nairobi,30
Summary
Highly accomplished professional seeking a performance-driven and growth-oriented organization to leverage strategic mindset and drive invaluable contributions in a dynamic work environment. Self-motivated individual who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Administrator & Customer Relations
Digital Frameworks Ltd
Nairobi, Nairobi Province
9 2023 - Current
- Handling customer enquiries, complaints and responding to online contact forms
- Managing accounts and maintaining internal systems
- Invoicing and tax returns
- Measuring effectiveness of marketing and conversion tracking.
Business Development
Adroit Facilities Ltd (AFL)
3 2021 - 8 2023
- Devising and executing digital marketing campaigns, leveraging SEO, social media, thus a boost in online brand visibility
- Successfully negotiating and closing contracts with high value leads, exceeding my sales targets consistently
- Conducting market analysis, identifying emerging trends and competitive positioning to inform strategic decision making and expansion to new markets
- Streamlining KYC process, ensuring compliance and efficiency, thus building our brand image to our customers
- Maintaining strong relationships with key stakeholders and clients, thus a long term partnership, and an increase in customer retention rates.
- Advising the organization on best practices it can employ in the Sales Department.
- Advising the Organization on marketing activities it can engage in.
Data Analyst Intern
Saint Louis University
09.2021 - 08.2022
- Collaborate on wide range of research projects.
- Pitch ideas on how to best design visualization and dashboards.
- Make large/complex data more accessible and understandable.
Education
Certificate in Professional Digital Marketing - Marketing
The Chartered Institute of Marketing- CIM UK Level 4
United Kingdom 05.2023 - 04.2024
Bachelor of Education ICT - Physics, Computer - Education
University of Nairobi
Nairobi, 30 09.2019 - 05.2023
Associates Degree in Data Science and Machine Learning - Data Processing
Saint Louis University
ST. Louis 03.2022 - 04.2023
International Computer Driving License -
Paragon College
Mombasa, 28 01.2019 - 05.2019
Skills
Copywriting
Interpersonal Skills
Persuasive Communication
Administrative Support
MS Office
Customer Service
Office Administration
Languages
English- Native
Kiswahili- Native
French- Intermediate
References
Available upon request.
Activities
- Belarus Delegate in the August 2022 IMUN & UNHCR Conference.
- Former Student Ambassador of University of the People.
- Former Data Visualization Intern at Saint Louis University.
- Giving back to the Society and Participating in CSRs.
- Avid Reader
- Travelling.
Timeline
Certificate in Professional Digital Marketing - Marketing
The Chartered Institute of Marketing- CIM UK Level 4
05.2023 - 04.2024
Associates Degree in Data Science and Machine Learning - Data Processing
Saint Louis University
03.2022 - 04.2023
Data Analyst Intern
Saint Louis University
09.2021 - 08.2022
Bachelor of Education ICT - Physics, Computer - Education
University of Nairobi
09.2019 - 05.2023
International Computer Driving License -
Paragon College
01.2019 - 05.2019
Administrator & Customer Relations
Digital Frameworks Ltd
9 2023 - Current
Business Development
Adroit Facilities Ltd (AFL)
3 2021 - 8 2023
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