RUTH NJUGUNA
Nairobi, Nairobi Province
Summary
Dependable and detail-oriented professional with a proven track record excelling in operations management, team leadership and project management. Expert in optimizing processes and enhancing communication, resulting in improved efficiency. Skilled in digital marketing and conflict resolution, driving successful initiatives that foster stakeholder relationships and elevate organizational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Lion Landscapes
09.2024 - Current
- Lead Planning meetings with the field team and responsible for tasks such as report writing, permit renewals, procurement and event organization.
- Responsible for staff management from recruitment, onboarding to performance reviews, salary payments and contract renewals
- Manage Field expenditures and producing monthly budgets and assisting with yearly budget estimates and liaising with the executive team on other budget-related matters.
- Developing and maintaining stakeholder relationships and managing communication channels.
- Responsible for vehicle management and equipment management.
Operations Associate
UONAA
07.2022 - 07.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Admin & HR & Project Manager
Boxraft Limited - Kenyans.co.ke & KenyaMOJA.com
08.2018 - 05.2022
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Maintained personnel records and updated internal databases to support document management.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets
Education
Human Resources Management
College of Human Resource Management
Nairobi09-2026
Bachelor of Arts - Economics & Statistics
University of Nairobi
Nairobi12-2018
Skills
- Team leadership
- Operations management
- Project Management,
- Digital Marketing and Client Reporting
- People Management
- Event Planning and Administration,
- Communication
- Conflict resolution and relationship management
Timeline
Operations Manager
Lion Landscapes
09.2024 - Current
Operations Associate
UONAA
07.2022 - 07.2024
Admin & HR & Project Manager
Boxraft Limited - Kenyans.co.ke & KenyaMOJA.com
08.2018 - 05.2022
Human Resources Management
College of Human Resource Management
Bachelor of Arts - Economics & Statistics
University of Nairobi