Ruth Njoroge
Nairobi
Summary
Senior Immigration Consultant with extensive experience at Fragomen Kenya Limited, specializing in client relationship management, regulatory compliance, and process improvement. Proven track record in managing complex cases independently. Adept at mentoring junior staff, promoting cross-cultural communication, and implementing strategic planning initiatives. Demonstrates strong leadership and team-building skills while maintaining operational excellence and accountability. Career goals include advancing expertise in immigration law understanding and contributing to global collaboration efforts.
Overview
13
13
years of professional experience
Work History
Senior Immigration Consultant
Fragomen Kenya Limited
Nairobi
01.2026 - Current
- Client & Commercial Impact
– Manages assigned responsibilities by complex cases independently, ensuring accuracy,
compliance and timeliness
– Serves as a trusted advisor to clients by anticipating needs and providing proactive solutions
– Identify opportunities by implementing process improvements that enhance efficiency and
client satisfaction
– Contributes to client proposals and business development through professional insights
Communication & Influence
– Communicate complex information clearly and confidently to clients and team members
– Draft precise and professional correspondence that reflects deep technical expertise
– Provide constructive feedback to peers and junior colleagues to improve clarity and quality
– Promote open, transparent communication to support collaboration and accountability
Collaboration & Personal Leadership
– Mentors and trains junior analysts and consultants to strengthen team capability
– Collaborate across regions and service centers to ensure global consistency
– Model empathy, professionalism and respect in all interactions
– Supports outcomes by team engagement by recognising effort and fostering inclusion
Operational Excellence & Accountability
– Maintains complete and accurate data in Connect and firm systems
– Leads process improvements that enhance case tracking and turnaround time
– Monitors team output to ensure compliance with standards and client protocols
– Applies performance metrics and professional judgment to identify improvement areas and
execute solutions.
Future Readiness & Growth Mindset
– Promote adoption of automation and digital tools to improve efficiency
– Stay informed on immigration policy and technology changes
– Participate in professional development that builds leadership and technical depth
– Adapt quickly to evolving client, market and operational requirements
Purpose & Enterprise Impact
– Model integrity and accountability in all client and team decisions
– Support outcomes by firm initiatives related to inclusion, sustainability and innovation
– Share expertise across the firm to strengthen global collaboration
– Represent Fragomen’s mission and values in external and internal settings - Conducted thorough assessments of client eligibility for various immigration programs and visas.
- Managed immigration programme to provide detailed instructions and access to clients.
- Advised clients on immigration laws and regulations, tailoring guidance to individual circumstances.
Immigration consultant
Fragomen Kenya Limited
Nairobi
06.2022 - 12.2025
- Processed high application volumes to generate stable firm revenue by 50%
- Managed comprehensive work permit/ visa applications processes to achieve consistent results.
- Cultivated strong relationships with government agencies and embassies to facilitate smoother application processes.
- Expedited processing of business visas for high-profile clients to enhance their travel plans.
- Onboarded new clients via focused consultations that clarified their immigration goals.
- Attracted entrepreneur visa clients through engaging presentations tailored to their needs.
- Established clear guidance and document templates for clients.
- Referred exceptional, urgent or important cases to senior government officials or management.
Immigration coordinator
Fragomen Kenya Limited
Nairobi, Westlands
01.2020 - 06.2022
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Designed and implemented training to further develop staff based on business goals.
- Engaged with all levels of staff, demonstrating tact and diplomacy to foster effective communication.
- Answered phone calls and responded to emails from clients.
- Collaborated with various groups and individuals to identify issues and develop solutions, ensuring project progress.
- Negotiated with outside vendors and service agencies to align resources with group needs.
- Monitored processes and proposed recommendations for improvements and increased sales by 20%
- Established clear budgets and cost controls strategies to meet objectives.
- Represented organisation at seminars, conferences and business events.
Office administration
Fragomen Kenya Limited
Nairobi, Westlands
12.2018 - 12.2019
- Facilitated office administration and client communication, supporting auditors in workload management.
- Coordinated office administration and logistics to streamline operations.
- Delivered administrative support for general office duties, enhancing departmental workflow.
- Handled and responded to over 20 incoming calls daily, addressing client inquiries.
- Supported team members with ad hoc office administration including answering and directing phone calls and booking reservations.
- Prioritised support and administration tasks to meet changing office demands.
- Ordered cost-effective office and stationery supplies to remain within administration budgets.
- Transcribed correspondence and documents into correct formats used by the office team.
- Provided guidance to incoming guests, facilitating efficient office movement.
Clerk
Pandya Memorial Hospital
Mombasa
01.2014 - 08.2016
- Registered and maintained database information for over 100 patients daily, ensuring accuracy and accessibility.
- Billing of patients invoices , Filling of patients reports, Calculating end month expenditure of laboratory department.
- Provided admin assistance to support business needs.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Processed expenses to maintain accurate, up-to-date accounts.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Communicated and processed client information with discretion to maintain confidentiality.
- Trained junior clerks in best practices and daily administration requirements.
- Provided knowledgeable support for general enquiries, ensuring customer satisfaction and efficient service.
Education
Bachelor of Project Planning And Management - Bachelor of Arts
University Of Nairobi
Kenya09-2016
Diploma in Human Resource Management - Business Management
University of Nairobi
Kenya08-2013
Certificate of Higher Education - Public Relations
University of Nairobi
Kenya03-2012
Skills
- Immigration law understanding
- Regulatory compliance
- Case management
- Client management
- Records management
- Process improvement
- Data analysis
- Project management
- Schedule management
- Strategic planning
- Creative problem-solving
- Team building
Timeline
Senior Immigration Consultant
Fragomen Kenya Limited
01.2026 - Current
Immigration consultant
Fragomen Kenya Limited
06.2022 - 12.2025
Immigration coordinator
Fragomen Kenya Limited
01.2020 - 06.2022
Office administration
Fragomen Kenya Limited
12.2018 - 12.2019
Clerk
Pandya Memorial Hospital
01.2014 - 08.2016
Bachelor of Project Planning And Management - Bachelor of Arts
University Of Nairobi
Diploma in Human Resource Management - Business Management
University of Nairobi
Certificate of Higher Education - Public Relations
University of Nairobi