Ruth Njoroge
Nairobi,Kiambu District
Summary
Focused Immigration Consultant with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Immigration consultant
Fragomen Kenya Limited
Niarobi, Westlands
06.2022 - Current
- Attracted entrepreneur visa clients with impeccable presentation skills.
- Processed high application volumes to generate stable firm revenue.
- Onboarded new clients through targeted and effective initial consultations.
- Fast-tracked business visas for high-profile clients.
- Established clear guidance and document templates for clients.
- Managed comprehensive work permit/ visa applications processes to achieve consistent results.
- Referred exceptional, urgent or important cases to senior government officials or management.
- Built strong relationships with government agencies, embassies/ consulates.
Immigration coordinator
Fragomen Kenya Limited
Nairobi, Westlands
01.2020 - 06.2022
- Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
- Monitored processes and proposed recommendations for improvements.`
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Answered phone calls and responded to emails from clients.
- Represented organisation at seminars, conferences and business events.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Office administration
Fragomen Kenya Limited
Nairobi, Westlands
12.2018 - 12.2019
- Handled office administration and logistics.
- Assisted in office administration and client communication to help manage auditors' workload.
- Provided administrative assistance with general office administration duties to promote workflow within department.
- Supported team members with ad hoc office administration including answering and directing phone calls and booking reservations.
- Ordered cost-effective office and stationery supplies to remain within administration budgets.
- Prioritised support and administration tasks to meet changing office demands.
- Transcribed correspondence and documents into correct formats used by office team.
- Greeted and directed incoming guests to support seamless office flow.
Clerk
Pandya Memorial Hospital
Mombasa
01.2014 - 08.2016
- Billing of patients invoices, Filling of patients reports, Calculating end month expenditure of laboratory department, Receptionist
- Gathered and registered information on database.
- Processed expenses to maintain accurate, up-to-date accounts.
- Responded to changing business needs, providing adaptive admin assistance.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Trained junior clerks in best practices and daily administration requirements.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Communicated and processed client information with discretion to maintain confidentiality.
- Fielded general enquiries, providing knowledgeable, helpful customer support.
Education
Bachelor of Project Planning and Management - Bachelor of Arts
University Of Nairobi
Kenya 10.2013 - 09.2016
Diploma in Human Resource Management -
University of Nairobi
Kenya 11.2012 - 08.2013
Certificate of Higher Education - Public Relations
University of Nairobi
Kenya 10.2011 - 03.2012
Kenya Certificate of Primary Education - undefined
Madaraka Primary School
01.1999 - 04.2006
Skills
- Records management
- Schedule management
- Creative problem-solving
- Team building
- Time management
- Leadership
Languages
English
Fluent
Swahili
Fluent
Timeline
Immigration consultant
Fragomen Kenya Limited
06.2022 - Current
Immigration coordinator
Fragomen Kenya Limited
01.2020 - 06.2022
Office administration
Fragomen Kenya Limited
12.2018 - 12.2019
Clerk
Pandya Memorial Hospital
01.2014 - 08.2016
Bachelor of Project Planning and Management - Bachelor of Arts
University Of Nairobi
10.2013 - 09.2016
Diploma in Human Resource Management -
University of Nairobi
11.2012 - 08.2013
Certificate of Higher Education - Public Relations
University of Nairobi
10.2011 - 03.2012
Kenya Certificate of Primary Education - undefined
Madaraka Primary School
01.1999 - 04.2006
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