Ruth Muroki
Nairobi
Summary
A motivated and dependable individual with practical experience in customer service, front office operations, and hospitality. Skilled in communication, organization, and teamwork, with a strong dedication to providing excellent service and maintaining a professional work environment. Committed to continuous learning and contributing positively to organizational success.
Overview
3
3
years of professional experience
Work History
Customer Service Student
Kiambu National Polytechnic
01.2024 - Current
- Assisted in handling student and visitor inquiries in a professional and courteous manner.
- Supported administrative operations, including filing, record-keeping, and documentation.
- Collaborated with staff to ensure efficient and effective service delivery.
Receptionist & Waitress
Fourwheels Restaurant
07.2023 - 12.2023
- Welcomed and attended to customers, fostering a welcoming atmosphere for an enjoyable dining experience.
- Managed phone calls, reservations, and customer inquiries efficiently to enhance service responsiveness.
- Assisted with order taking, serving, and maintaining cleanliness in reception and dining areas to support overall guest satisfaction.
- Worked closely with the team to maintain high service standards and customer satisfaction.
Education
Kenya Certificate of Secondary Education -
Olooseos Girls Secondary School
Kenya12.2023
Kenya Certificate of Primary Education -
Ololoitikoshi Primary School
Kenya12.2019
Skills
- Customer Service & Front Office Operations
- Hospitality and Guest Relations
- Microsoft Office (Word, Excel, PowerPoint)
- Communication & Interpersonal Skills
- Time Management & Teamwork
- Record Keeping & Organization
References
- Mr. Mwaura, Kiambu National Polytechnic
- Mr. Michael, Fourwheels Restaurant
Training
Petanns Computer College, Basic Computer Applications
Timeline
Customer Service Student
Kiambu National Polytechnic
01.2024 - Current
Receptionist & Waitress
Fourwheels Restaurant
07.2023 - 12.2023
Kenya Certificate of Secondary Education -
Olooseos Girls Secondary School
Kenya Certificate of Primary Education -
Ololoitikoshi Primary School