RUTH MOSE
BEAUTY&MASSAGE THERAPIST
MALINDI
Summary
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
9
9
years of professional experience
Work History
WAITER
BLUE BAY HOTEL
04.2020 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
WAITER
OCEAN SPORTS
09.2021 - 04.2022
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Bar Waiter
BARRACUDA INN HOTEL
09.2015 - 11.2021
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted with bartending duties during high-volume shifts.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Communicated with guests to record orders and assess needs.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
Education
STCW
BANDARI MARITIME ACADEMY
MOMBASA08.2023
High School Diploma -
GEDE SECONDARY SCHOOL
GEDE - WATAMU 04.2001 -
Skills
Safe Food Handling
Order Taking
Menu presentation
Food and beverage pairings
Salesmanship
Upselling techniques
Wine Knowledge
PASSPORT NUMBER
AK1387978
Timeline
WAITER
OCEAN SPORTS
09.2021 - 04.2022
WAITER
BLUE BAY HOTEL
04.2020 - Current
Bar Waiter
BARRACUDA INN HOTEL
09.2015 - 11.2021
High School Diploma -
GEDE SECONDARY SCHOOL
04.2001 -
STCW
BANDARI MARITIME ACADEMY